Principal Product Designer, eCommerce

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T-Mobile is changing the way people buy wireless by offering a more customer-focused and simplified experience. We are a customer-obsessed company, and we are also evolving into a data-driven mobile technology business. At T-Mobile, we pride ourselves on being the Un-Carrier, industry disruptors obsessed with solving our customers’ pain points.

Please include your portfolio with your application. Your portfolio should show examples of the user-centered design process, design thinking, as well as your final design solutions.

Job Overview

Be the center of product innovation and design at T-Mobile. As a critical leader on the Product, Experience Design & Innovation team, the Principal Product Designer for eCommerce will lead the re-imagination and redesign of our digital products across the enterprise. You’ll set the product vision, design new features, and enhance existing ones while establishing scalable UX/UI patterns across platforms for App and Web. The successful candidate will be responsible for guiding user-centered design activities and establishing user experience strategy, working closely with Business and Product Key leaders to create innovative, meaningful solutions to delight customers.

Responsibilities

1. Drive the UX Roadmap and strategy framework through partnership with key leaders and other Principal Designers to ensure cohesive product experience across lines of businesses.
2. Act as an evangelist for design thinking, partnering with key leaders to demonstrate how design empowers the creation of better digital products.
3. Lead a design and user experience team in the creation of enterprise applications, design frameworks, visual libraries, and scalable interface assets.
4. Collaborate with Engineering key leaders to understand and identify tech possibilities and constraints on LOB and company.
5. Partner with Engineering key leaders to create new opportunities to develop tech capability that can enhance customer experience on LOB/enterprise level.

1. Provide constructive feedback on peer user experience design reviews that’s focused on the big picture and future enterprise vision.
2. Create high-level UX assets (workflow, customer journey map, prototype, etc.).
3. Solve complex customer experiences while building beautiful, usable interfaces.
4. Collaborate with Researchers, other Principal designers and vendors to maintain consistency across the digital ecosystem and organization.
5. Demonstrate ability to work with highly technical teams and handle multiple projects in a fast-paced environment.
6. Analyze research data findings to well understand customer pain points, identify business opportunities, and create a compelling story to drive customer-centric design solutions.
7. Influence LOB/enterprise key leadership team by providing design recommendations backed with sound design reasons and solid customer-centric data.
8. Strong problem solving skills and is able to think strategically about design impact.

1. Guide, mentor and inspire other designers in the team, keeping up with the design industry evolution including best practices, new trends and technologies.
2. Work independently on projects with direction from Design Manager and Product Manager.
3. Partner with teammates to provide feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles, guidelines and patterns.
4. Collaborate internally and externally to continuously evolve team processes and design practice.
5. Create an environment that fosters internal and cross team collaboration.
6. Embrace challenges and be able to pivot if necessary.

1. Bachelor’s Degree in human-centered design, computer science, research, or related work experience in eCommerce.
2. 7+ years of experience in user experience, digital strategy, or product management.
3. 5+ years' experience working with Figma.
4. Demonstrated ability to lead highly technical, complex projects with cross-functional teams of strategists, designers, and engineers.
5. Willingness to roll up sleeves and lead by example.
6. Outstanding interpersonal, communication, presentation, data analysis, and storytelling skills.
7. Excellent collaborator and communicator.
8. Demonstrates a high level of executive accountability, initiative, flexibility, and the ability to prioritize resource workload to efficiently deliver results.
9. Comfortable working in an ambiguous environment.
10. Exceptional portfolio of work spanning multiple design projects that represent complex experiences related to eCommerce.
11. While not required, bonus if you have experience with: Design of AI-enabled features and interaction.
12. At least 18 years of age.
13. Legally authorized to work in the United States.

Travel : Travel Required (Yes/No): Yes

DOT Regulated : DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $115,400 - $208,100

Corporate Bonus Target: 20%

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. To find the pay range for this role based on hiring location, click here .

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.