Systems Engineer

Job Description:
Summary:
Under guidance from the Network Director, this position is responsible for installation and maintenance of infrastructure servers and systems. Key responsibilities include:

• General daily server support
• After hours on call support for the system administrator team
• Troubleshooting escalated support issues and special systems support

Essential Duties and Responsibilities:
1. Tests, schedules, and performs installations and upgrades to operating systems, software packages, and system management tools
2. Creates and maintains documentation for production IT systems
3. Maintains backup and redundancy strategies
4. Routinely audits hardware and software to ensure compliance with organization security and HIPPA guidelines
5. Ensures appropriate security is in place to enable users to access required information and restricts access to sensitive data
6. Ensures appropriate security is in place to enable users to access required information and restricts access to sensitive data
7. Maintains e-mail and application services
8. Proactively ensures the highest levels of systems and infrastructure availability
9. Maintains automation scripts and integrations for IT infrastructure services
10. Routinely audits Microsoft and datacenter related licenses
11. Serves as escalated support for help desk, desktop, and applications teams
12. Liaises with vendors and other IT staff for problem resolution
13. May mentor, lead, and train others
Qualifications, Knowledge, Skills & Abilities

• Relevant associate level certifications or degree required
• 3 or more years of relevant experience required
• Experience installing and supporting Microsoft Windows Server 2016 to current required
• Experience with Virtual Environments (i.e., VMWare) required
• Exchange Online, Entra Identity and Office 365 administration experience required
• Experience with infrastructure services including Active Directory, DNS, DHCP, Group Policy and certificate management required
• Effective communication and organizational skills

• Experience supporting antivirus, backup software, and patch management preferred
• Experience with automation, integration between IT systems and third-party services preferred
• Experience with PowerShell or other scripting methods preferred
• Experience with SCCM and/or Intune for application and update deployment preferred
• Experience with MDM (Mobile Device Management) solutions preferred

Physical Activities and Demands
The physical activities and demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to sit; reach with hands and arms; stoop, kneel, crouch, or crawl; and lift, carry, push and pull. Must be able to move intermittently throughout the work day. Must be able to lift up to 50 lbs. and push/pull 150 lbs. on wheels.
Working Environment
A well-lighted and ventilated working area that has its own temperature control system (air conditioning and heat), Subject to frequent interruptions. Is willing to work beyond normal working hours, on weekends and holidays. Required to travel from facility to facility. The noise level in the work environment is usually moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal, state, and local laws and standards. Certain job functions described herein may be subject to possible modification in accordance with applicable federal, state, and local laws and standards.
Additional Information:
N/A