Senior UX Designer

The Challenge

As a UX Senior Designer, you will collaborate with cross-functional teams to prioritize customer-focused solutions. You will gather user feedback to help understand perspectives, behaviors, and goals and utilize these insights to build end-to-end lovable experiences for our customers.

Your Mission

• Take ownership of shaping project goals incorporating high-level design direction and roadmap goals.
• Be able to move critical work through sprint while developing and planning a product area vision with leadership.
• Continually meet with your design team to discuss, collaborate, and define patterns and research practices.
• Demonstrate a sense of ownership and accountability in your team's work and outcomes.
• Meet with customers weekly to know and represent them in the SDLC process.
• Craft thoughtful UX writing to support your design solutions.
• Partner with cross-functional teams in the end-to-end sprint process.
• Be able to inform your sprint team counterparts what UX methods and activities will most aid in customer understanding in varying situations.
• Conduct independent research to understand customer needs and test assumptions.
• Report on findings and recommendations.
• Create Eng-ready design deliverables using a component library or existing content so sprint counterparts can execute features every three weeks.
• Oversee sprint deliverables so that the intended customer's experience is protected.
• Mentor staff as you go.
• Advocate and evangelize UX processes across stakeholder touchpoints.
• Be the primary advocate for the user across the entire product experience helping others understand the customer's voice.
• Report on product area findings and recommendations to your cross-functional and design teams.

You Are

• Minimum of 5 years of experience in UX/UI design, with at least 1 year of experience creating B2B products.
• You're a clear, concise, and persuasive communicator.
• A solid portfolio showcasing design thinking, visual design, interaction design, and user research skills.
• You have a learning mindset. You are intellectually curious with a desire to learn and grow.
• You have experience building SaaS products.
• You enjoy being a subject matter expert.
• Experience working in an agile software development environment.
• You are loyal to customers and your craft, needing to be involved in product decisions for customers from concept to completion.
• You enjoy solving problems, learning, and collaborating with a design team.
• You are driven by understanding user behavior and have experience designing complex experiences.
• You have a high degree of visual polish in your UI design and an understanding of communicating detailed interactions with engineers.
• You know how to collect customer data, perform heuristic evaluations, create journey maps, or employ other UX activities to inform usable and lovable products.
• You have exacting standards and constantly upgrade your understanding of design thinking and UX best practices.
• You spend time understanding how and when a feature-level decision can affect the user's holistic experience and are ready to collaborate with your design team.
• You have experience working within WCAG 2.1 AA standards.
• You are passionate about solving problems, innovation and removing friction from users' experiences.
• You are willing to work in collaborative teams to solve problems.
• You are resilient.
• You can manage multiple input points, meet varying deadlines, be realistic about project releases, and know where to put your efforts.