Manager UX Strategy

Description

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

We’re on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors. We’re committed to building diverse and inclusive teams, so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

The Manager UX Strategy will have a passion to lead our organization in understanding what our members (users) need from a healthcare navigation company. Healthcare is complicated and often a costly experience and we’re here to help members navigate through their decisions every step of the way. Some call it advocacy, others a concierge. At Quantum, we support, guide, care, and WarriorTM. As part of the product development function, the Manager UX Strategy will lead the UX team and work closely with Product Managers, Product Owners and Developers to bring the vision of a solution to life. The Manager UX Strategy will facilitate the alignment of UX design with business objectives, user needs, and technical requirements.

What you’ll do

• Manage the UX team to achieve organizational goals and objectives.
• Using a mix of quantitative and qualitative data, implement strategies that are intended to deliver/achieve business goals.
• Lead project teams through facilitated brainstorming and ideation sessions outlining experience requirements.
• Through user-centric methodologies including journey mapping, concepts, personas, card sorting, information architecting, etc., represent the points where business strategy and user needs intersect.
• Lead user research and brainstorming to interpret and deliver actionable insights relevant to business problems/objectives that need solving.
• Drive design sprints to ensure objectives are clear.
• Conduct audits and assessments of current state ecosystems, identifying strengths, weaknesses, gaps, inconsistencies and opportunities, and provide suggestions on user-based behaviors and required design changes.
• Inform and influence channel strategy across applications.
• Coordinate with cross-departmental teams to drive prioritized work forward within defined timelines.
• Establish governance workflows and consistent documentation guidelines.
• Create best practices protocols and train as needed.
• All other duties as assigned.

What you’ll bring

• 5+ years of experience leading a UX team with 10+ years’ experience delivering successful UX strategies to business partners.
• Understands the design process, is proficient in leveraging UX design tools.
• Practices active listening for effective communication with all stakeholders, and can facilitate design sessions of all sizes.
• Succinctly presents ideas, demonstrates designs, and collects, as well as gives, feedback.
• Has a good sense of incorporating ideas to use cases and solutions; is a good storyteller.
• Can gather and analyze data and insights presenting ideas to leadership and business partners.
• Is experienced in creating various documents, including presentation decks, project briefs, roadmaps, and business requirements.
• Exceptional organizational skills, with the ability to bring structured thinking to a variety of tools and templates.
• Demonstrated enthusiasm for and understanding of user experience strategy, including best practices and emerging trends.
• Strong understanding of design principles and how to apply them in a healthcare context.
• Ability to work on multiple projects simultaneously and prioritize workload.
• Solid understanding of interaction design, user experience principles, information architecture and the digital content ecosystem.
• Proficiency in tools such as Sketch, Figma, and Mural.
• Experience in the healthcare industry preferred.
• Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies.
• Strong administrative/technical skills; comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

What’s in it for you

• Compensation: Competitive base pay, incentive plans and employee referral bonuses.
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Telehealth services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer.
• Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
• Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.