Production Services Engineer
W2 Contract
Salary Range: $135,200 - $156,000 per year
Location: Cupertino, CA - Hybrid Role
Job Summary:
As a Production Services Engineer, you will work closely with our engineering teams to support multiple projects and features across our products and services. You will support our media encoding platforms and workflows and collaborate directly with Engineering and different operations teams. You will partner cross-functionally with our internal business and operations teams in testing, monitoring, and production support for these projects and features. This role will require after-hours and weekend support.
Duties and Responsibilities:
- Report, monitor, and troubleshoot the ingestion/encoding pipeline for all of our Services Media, emphasizing sports and original content.
- Conduct technical analysis of incidents, performing root cause investigation and review with technical teams.
- Troubleshoot complex partner and vendor integrations.
- Perform after-hours and weekend monitoring, triage, and escalation management of various media assets.
Requirements and Qualifications:
- BS in computer science, engineering, or 4 years of related experience
- Able to fulfill after-hours and weekend support
- Experience diagnosing technical issues
- Experience with SQL and XML
- Knowledge of process management, metrics, and KPIs
- Familiar with digital media files and content
- Familiar with video playback technologies, Digital Rights Management, HTTP Live Streaming, video acquisition and distribution, monitoring and reporting
- Knowledge of video ecosystem and delivery of large-scale VOD and EST video
- Excellent interpersonal skills, able to understand technical concepts and communicate with non-technical customers
- Self-motivated, constantly looking for areas of improvement.
Preferred Qualifications:
- Familiar with broadcast transport technologies
- Familiar with livestream ad-insertion technologies
- Familiar with live broadcast environments and operational workflow for high-profile event productions
- Comfortable with command line tools (chmod, curl, grep, ssh, scp)
- Experience working with observability tools (Grafana, Kibana, DataDog)
- Experience with Java programming, scripting
Desired Skills and Experience
SQL, XML, digital media, video playback, DRM, livestream, broadcast, monitoring, reporting, CLI, Grafana, Kibana, DataDog, Java
Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.
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