IT Support Engineer

About the role:

We are looking for an experienced IT Support Engineer, who will resolve technical issues, automate processes, configure A/V and network hardware, and implement security best practices. Successful candidates will have excellent communication skills, attention to detail, and the ability to prioritize competing requirements. You will join a rapidly growing startup, gaining practical experience and developing your skills, while enabling the organization to continue to scale.

Responsibilities:

• Diagnose and resolve IT incidents and requests, while creating helpful documentation.
• Configure and troubleshoot networks, audio/video equipment, and security systems.
• Onboard and offboard employees, while streamlining/automating processes.
• Configure the mobile device management platform to improve security and end user experience.
• Conduct security awareness training.
• Be able to be onsite at least 50% of the time.

You may be a good fit if you:

• Have experience or interest in cybersecurity or physical security controls.
• Can create technical documentation and train end users.
• Are familiar with compliance frameworks like SOC 2 or HIPAA.

Strong candidates may also have experience with:

• Experience with cloud platforms like AWS, GCP, or Azure.
• Supported business continuity planning or data loss prevention.
• Experience building custom automation between various tools.

Deadline to apply: None. Applications will be reviewed on a rolling basis.