Status: 8-month contract (possibly extended)
Job Title: Field Support Engineer
Location: Hybrid in Memphis, Tennessee
Salary: $60-$64/hr
About the company:
We do more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries, and push out the edges of what can be. Our company looks for people who can grow, think, dream, and create. Our culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders, and visionaries. We are about each person bringing skills and passion to a challenging and constantly evolving environment.
We are a technology company. From our flagship website and five-star mobile apps to developing products, managing big data, and providing leading-edge engineering and systems support, our teams exist to revolutionize the future at the confluence of tech and sport. We invest in and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate, and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary, and collaborative, taking technology into the future and bringing the world with us.
Field Support Engineer:
Our client is seeking a highly skilled and proactive Field Support Engineer to drive the delivery and support of Global Safety & Security Technology Platforms. The ideal candidate will excel in managing the lifecycle of Windows technologies, software deployment, and system patching for both PCs and servers. This role is a critical point of contact between service integrators and the company’s business users, ensuring the smooth operation of physical safety and security products across the globe.
Field Support Engineer Responsibilities:
- Provide first-line support to troubleshoot hardware, software, and peripheral issues for end-users.
- Maintain product, service, software, process, and hardware lifecycles for both PC and servers.
- Manage and deploy operating system engineering, software packaging, and patching for systems running Windows OS.
- Proactively analyze data to predict and prevent issues, ensuring exceptional service delivery.
- Collaborate with peers, technical experts, and strategic partners to develop solutions that create strategic advantages for the organization.
- Act as the single point of contact for day-to-day service requests and incident reporting.
- Utilize Enterprise Service Management tools to process and manage incoming service requests, ensuring timely updates for stakeholders.
- Serve as a liaison between service integrators and company business users.
- Document and maintain system configurations, troubleshooting steps, and resolutions.
- Represent Safety & Security efforts globally in planning, delivery, and support of technology functions.
- Maintain a forward-looking mindset focused on automation and orchestration of service delivery processes.
Field Support Engineer Qualifications:
- Bachelor’s degree or equivalent combination of education, experience, and training.
- 5+ years of experience in Information Technology with a focus on Windows platforms.
- 3+ years of experience with server administration (MCSE, MCP, etc.).
- Experience with Linux operating systems (RHEL, CentOS, or Ubuntu) is preferred.
- Proficiency in Windows 10, desktop analytics, and PowerShell.
- 3+ years of experience in desktop support and troubleshooting.
- Knowledge of configuration management solutions on Windows operating systems.
- Hands-on experience with hardware troubleshooting and advanced operational support.
- Experience in building, deploying, and monitoring production systems using observability tools.
- Strong understanding of Active Directory, including group policy management, logon scripts, and admin templates.
- Expertise in patch management for Windows, M365, and third-party applications.
- Ability to troubleshoot and understand client-side Group Policy Objects (GPOs).
- Familiarity with Windows imaging across various hardware makes and models.
- Strong analytical skills for performing root-cause analysis and resolving issues.
- Excellent verbal and written communication skills, with the ability to convey complex technical information to non-technical stakeholders.
Preferred:
- PowerShell scripting experience.
- Microsoft Certifications (e.g., MCSE, MCP) are a plus.
- Experience with Agile methodologies and Program Increment (PI) planning is advantageous.