Unified Communications Engineer

NO VISA SPONSORSHIP AVAILABLE FOR THIS ROLE. Onsite role in San Francisco office, 5 days a week

Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progressive culture, creativity, and a flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.

We are seeking an innovative and skilled Unified Communications (UC) Engineer to join our team as a contractor. The successful candidate will play a pivotal role in developing, enhancing, and supporting advanced conference room systems, ensuring seamless communication and collaboration across our organization. This role requires a proactive problem-solver with a deep understanding of UC technologies, capable of designing and implementing cutting-edge solutions that elevate productivity and user experience. The ideal candidate will have experience in automation and leveraging APIs to integrate systems and software, creating a cohesive and efficient environment.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience as a UC Engineer or in a similar technical role, with a strong focus on engineering, problem-solving, and automation.
• In-depth knowledge of UC technologies such as Microsoft Teams, Zoom, Polycom, Logitech, Neat, etc.
• Strong understanding of network protocols, IP telephony, and audio-visual systems.
• Experience with APIs and integrating various systems and software.
• Excellent troubleshooting and problem-solving skills, with a proactive approach to issue resolution.
• Ability to work independently and manage multiple tasks simultaneously, with strong communication and interpersonal skills.
• Relevant certifications (e.g., Microsoft Certified: Teams Administrator) are a plus.
• Proven experience in developing, implementing, and supporting audio-visual and IT solutions for conference rooms or similar environments.
• Proficiency in creating and following detailed testing plans and documentation.

Key Responsibilities:

Engineering Solutions:

• Design and implement state-of-the-art audio-visual and IT solutions for conference rooms, incorporating the latest technologies.
• Upgrade existing systems to enhance functionality and performance, ensuring they meet current and future organizational needs.
• Collaborate with stakeholders to understand requirements, develop tailored solutions, and deliver high-quality implementations.
• Develop and deploy automation solutions to streamline conference room operations and enhance user experience.

Technical Support and Maintenance:

• Provide expert technical support for conference room systems, including video conferencing and audio-visual equipment.
• Troubleshoot and resolve complex UC system issues to ensure minimal downtime and maximum efficiency.
• Perform regular maintenance and updates on conference room equipment and software, ensuring optimal performance.

Integration and Innovation:

• Leverage APIs to integrate various systems and software, creating a cohesive and efficient UC environment.
• Develop and execute comprehensive testing plans for new and existing technologies, ensuring all systems meet quality and performance standards before deployment.
• Identify and resolve bugs, compatibility issues, and performance bottlenecks, continuously improving system reliability.
• Stay up-to-date with the latest trends and advancements in UC technologies, recommending and testing improvements.

Collaboration and Training:

• Work closely with internal IT teams and external vendors to implement and optimize UC solutions.
• Conduct user training sessions to ensure employees are proficient in using conference room technologies, enhancing their productivity.
• Document and maintain detailed records of support activities, configurations, and system changes, ensuring transparency and knowledge sharing.

Monitoring and Reporting:

• Monitor and manage the performance of UC systems, proactively identifying and addressing potential issues.
• Prepare detailed reports on system performance, issues, and improvement recommendations, providing actionable insights for continuous improvement.