Senior Product Designer, Mobile AI

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you will do:
At SAP Business AI, we're amid an exciting transformation where most every user interaction will be affected by AI – and we’re looking for talented and dynamic individuals to join our evolution. Our AI Experiences unit is made up of multi-disciplinary teams comprised of Product Designers, Researchers, Writers, Content Strategists, Program Managers, Engineers, and other AI experts and we all care deeply about the people who use our products.

As a senior mobile product designer on our AI Experiences team, you will play a pivotal role in shaping the user experience of our AI-powered enterprise solutions; including Joule, the best AI copilot that truly understands business, and the Generative AI Hub, the best platform for experimenting and building embedded AI experiences across the SAP suite.

You will drive critical initiatives and define UX concepts for enterprise-scale and consumer-grade iOS and Android apps for SAP’s business users. Ideally, you will have a strong background in conversational and chatbot-based experiences. You are a strong team player and know how to lead projects from rough ideas to successful outcomes. You will leverage your deep product design expertise to create relevant, reliable, and responsible AI experiences. You will ensure your designs make an impact by partnering closely with product and development teams across the Business AI unit as well as SAP-wide. You are eager to gather feedback and test proposed designs to end users for research and validation. You are passionate about design and continuously broaden your skillset on design methodologies, technologies, upcoming trends, and enterprise business scenarios. You are eager to nurture the growth of early design talents through mentorship and encouraging feedback during projects.

Key Responsibilities:

1. Design intuitive, user-friendly experiences for iOS and Android applications.
2. Collaborate with cross-functional teams, including product managers, developers, and marketers, to define design requirements and implement cohesive user experiences.
3. Create wireframes, mockups, and interactive prototypes that effectively communicate design concepts and interactions.
4. Leverage the unique capabilities found on mobile devices (cameras, microphones, etc) to extend and improve conversational experiences.
5. Design and refine conversational experiences that utilize LLM technology to improve user engagement and satisfaction.
6. Develop user journey maps and conversational flow diagrams to ensure smooth and logical interactions.
7. Test and iterate on conversational designs based on user feedback and performance metrics.
8. Conduct user research, usability testing, and gather user feedback to inform design decisions.
9. Analyze and synthesize research findings to create personas, scenarios, and user journeys.
10. Ensure all designs meet accessibility and usability standards.
11. Work closely with the client development teams and mobile design system teams to ensure feasibility and functionality of design implementations.
12. Communicate design concepts and ideas through clear and compelling presentations.
13. Advocate for the end user throughout the design and development process.
14. Stay updated on the latest design trends, mobile technology advancements, LLM technology advancements, and best practices in conversational UX/UI.
15. Share knowledge and mentor junior team members, fostering a collaborative and innovative design culture.

Qualifications:

1. Experience: Minimum of 5 years in product design, ideally within enterprise or B2B software or AI-driven products.
2. Education: Bachelor’s or Master’s degree in Design, Human-Computer Interaction, or a related field.
3. Portfolio: Strong portfolio showcasing your design expertise shipping iOS and Android mobile experiences.
4. Technical Skills: Proficiency in design and prototyping tools such as Figma, Framer, Sketch, Adobe CC, and experience with design systems. Experience with Swift/Java a plus.
5. Analytical Thinking: Ability to translate complex AI and data-driven concepts into intuitive mobile user experiences.
6. Collaboration: Demonstrated ability to work effectively in cross-functional teams and manage multiple projects simultaneously.
7. Innovation: Passion for staying ahead of mobile design trends and pushing the boundaries of what is possible with AI in enterprise software.

LET’S TALK! To be considered for this role, please submit an application.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 150700 - 256100(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.

Requisition ID: 405962 | Work Area:Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto
Job Segment: Testing, User Experience, Embedded, ERP, Cloud, Technology