Vice President of Global Operations – Fintech

Vice President of Global Operations – Fintech

100% ONSITE POSITION

About Us:

i-payout is a rapidly growing fintech company that is transforming how individuals and businesses manage their financial lives. With cutting-edge technology and an innovative approach to financial services, we provide seamless digital solutions for payments and more. We are looking for a dynamic and experienced Vice President of Operations to drive the operational strategy and ensure the efficiency and scalability of our operations as we continue to expand globally.

Job Summary:

As the Vice President of Operations , you will oversee all aspects of the company’s operational processes and play a critical role in scaling our fintech platform to meet growing demand. You will be responsible for driving operational excellence, ensuring compliance with regulatory standards, managing risk, and optimizing end-to-end operational workflows. The ideal candidate will bring deep expertise in fintech operations, a strategic mindset, and the ability to lead high-performing teams in a fast-paced, high-growth environment.

Key Responsibilities:

Strategic Leadership:

• Develop and execute the operational strategy to support the company’s long-term goals and growth plans.
• Collaborate with executive leadership to define and implement initiatives that drive efficiency, scalability, and profitability across the organization.
• Provide thought leadership on industry trends, regulatory developments, and emerging technologies to keep the company ahead of the curve.

Operational Oversight:

• Lead, manage, and scale the operations team, ensuring that all transaction processing, reconciliation, and customer service functions are optimized for efficiency and accuracy.
• Oversee the entire operational workflow, from onboarding customers to transaction settlement, ensuring a seamless experience for all users.
• Implement robust process improvement frameworks, leveraging automation, AI, and other technologies to streamline operations.

Risk and Compliance Management:

• Ensure full compliance with financial regulations (e.g., KYC, AML, PCI DSS) and maintain strong risk management practices across all operational processes.
• Oversee internal audits, regularly evaluate operational risks, and implement mitigation strategies to address any vulnerabilities.
• Partner with legal and compliance teams to ensure that all fintech services meet regulatory standards in all regions of operation.

Vendor and Partner Relations:

• Manage relationships with external partners, including banks, payment processors, technology vendors, and other service providers, ensuring adherence to SLAs and operational excellence.
• Negotiate contracts with third-party vendors and drive partnership strategies that align with company goals.

Performance Management and Reporting:

• Establish and track key performance indicators (KPIs) related to operational efficiency, transaction processing times, error rates, customer satisfaction, and cost management.
• Present regular reports to the executive team and board of directors, providing insights into operational performance, areas for improvement, and strategic recommendations.

Team Leadership and Development:

• Build and mentor a high-performing operations team, fostering a culture of accountability, innovation, and continuous improvement.
• Ensure that team members have the necessary tools, training, and development opportunities to succeed and grow within the organization.

Business Continuity and Scalability:

• Design and implement business continuity and disaster recovery plans to ensure uninterrupted operations in the event of system outages or unforeseen disruptions.
• Ensure that the company’s operational infrastructure can scale effectively with business growth and market expansion.

Key Qualifications:

• Education:  Bachelor’s degree in business, Finance, Operations Management, or a related field; MBA or advanced degree preferred.

• Experience:  10+ years of experience in operations leadership roles, with at least 5 years in a senior leadership position within fintech, financial services, or a related industry.

• Proven Expertise:  Deep understanding of fintech operations, including payments, transaction processing, customer onboarding, and regulatory compliance (KYC, AML, GDPR, etc.).

Technical Skills:

• Strong knowledge of operational systems and technologies, including automation tools, payment gateways, and data analytics platforms.
• Proficiency in using data to drive decision-making and optimize operational processes.

Soft Skills:

• Exceptional leadership and team management skills, with a proven track record of building and scaling high-performing teams.
• Strategic thinker with excellent problem-solving abilities and a focus on operational excellence.
• Outstanding communication and presentation skills, with the ability to influence and collaborate effectively with cross-functional teams and executive leadership.

Preferred Qualifications:

• Previous experience scaling operations in a high-growth fintech startup or similar fast-paced environment.
• Demonstrated experience driving digital transformation and operational automation.
• Global experience, with an understanding of international financial regulations and market entry strategies.

Why Join Us?

• Impact:  Be a key leader in a high-growth fintech company shaping the future of financial services.
• Innovation:  Work with cutting-edge technologies and industry experts to solve complex problems and innovate new solutions.
• Culture:  Join a collaborative and inclusive work environment with a focus on continuous learning and professional development.
• Compensation:  Competitive salary, equity options, and a comprehensive benefits package, including health insurance, retirement plans, and performance-based bonuses.