Company:
Intuit Inc.
Location: Atlanta
Closing Date: 31/10/2024
Salary: £100 - £125 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
We are seeking a highly skilled and motivated Senior ServiceNow Developer to join our dynamic IT team. In this role, you will play a critical part in designing, developing, and maintaining our ServiceNow platform to streamline processes and enhance productivity across the organization. The ideal candidate possesses a deep understanding of the ServiceNow platform and a proven track record of successful implementations.
Responsibilities
- Serves as a subject matter expert on the ServiceNow platform and IT Service Management (ITSM), Hardware Asset Management (HAM), Workplace Service Delivery (WSD), SecOps, Configuration Management Database (CMDB), and related systems; providing necessary support for all process initiatives and cross functioning systems.
- Conduct requirements analysis for development of new features, components and enhancements to existing components.
- Architects, develops, integrates, and implements ServiceNow solutions.
- Develop and maintain integrations between ServiceNow and other enterprise systems.
- Develops and modifies ServiceNow workflows, forms, lists, business rules, and UI components.
- Participates in design review, user requirements sessions and development teams to deliver features and capabilities supporting automation initiatives.
- Perform system upgrades, patches, and performance tuning to ensure optimal system performance and stability.
- Designs, codes, debugs, documents, deploys and maintains solutions in a highly efficient and effective manner.
- Creates, maintains, and enhances reports, dashboards, homepages, and custom views.
- Performs data load, mapping, access controls, database views, user interfaces (forms and navigation), scheduled jobs/reports.
- Assesses new releases and provides direction regarding adoption of new features.
- Coordinates application and platform upgrades.
- Monitors the health, usage, and overall compliance of ServiceNow and its applications.
- Provide technical support and troubleshooting for ServiceNow users.
- Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
- Escalates and works with ServiceNow, Inc. for complex issues and outages.
- Identifies critical metrics and develops ad-hoc system reports.
- Stay up-to-date on the latest ServiceNow features and best practices.
Minimum Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in ServiceNow development and administration.
- Strong understanding of ServiceNow development best practices and methodologies.
- Experience with Java, Python, JavaScript, HTML, CSS, and other web technologies.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- ServiceNow Certified System Administrator or Developer or Architect certification is a plus.
- ITIL v3 Foundations Certification, a plus.
- Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting swarming and peer programming.
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