Field Service Engineer I: New England

Field - Massachusetts - Boston - Boston, Massachusetts United States

About the Position

Overview

Amazing Total Rewards for our Field Service Engineers!

• Generous Base Salary + Incentive Compensation
• Company Vehicle with Personal Use Allowance
• Phone & Internet Reimbursement
• 8% 401k Match (dollar for dollar!)
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Talk to your recruiter for full offerings!

Position Summary:

Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.

Responsibilities

Key Accountabilities:

• Provides highly visible customer support through the performance of on-site installations and necessary diagnostics, troubleshooting, service, and repair of complex instruments and systems.
• Performs routine and some non-routine technical repairs of all systems. This includes updates, retrofits, PMs, and product enhancements.
• Instructs customers in the proper operation, maintenance, and troubleshooting of Werfen instruments and systems.
• Is responsible for complying with all appropriate regulatory bodies (FDA, ISO, and Health Canada) mandated policies, procedures, work instructions, and records.
• Serves as a company liaison with customers.
• Responsible for routine interaction with sales counterparts with respect to customer situations, updates, and lead generation.
• Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services.
• Other duties and responsibilities as assigned by the Area Service Manager.

Skills & Capabilities:

• Approachability; Command Skills; Listening; Presentation Skills; Functional/Technical Skills.

Qualifications

Min Knowledge & Experience required for the position:

• Associates Degree in Electronics, Biomedical Engineering, Medical Technology, or related industry.
• Must possess some organizational skills, the ability to multi-task, work under pressure, and exercise good judgment.
• Ability to communicate effectively with customers, peers, and management through oral and written presentations/reports.
• Must have some basic MS Office Skills (Word, Excel, and PowerPoint) including the ability to manipulate data and build presentations.
• Travel is required.

Travel Requirements

• Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings, and/or support to customers outside primary or assigned territory.