Company:
Werfenlife SA.
Location: Boston
Closing Date: 31/10/2024
Salary: £150 - £200 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Field - Massachusetts - Boston - Boston, Massachusetts United States
About the Position
Overview
Amazing Total Rewards for our Field Service Engineers!
- Generous Base Salary + Incentive Compensation
- Company Vehicle with Personal Use Allowance
- Phone & Internet Reimbursement
- 8% 401k Match (dollar for dollar!)
- Flexible Spending Account (FSA)
- Tuition Reimbursement
- Talk to your recruiter for full offerings!
Position Summary:
Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.
Responsibilities
Key Accountabilities:
- Provides highly visible customer support through the performance of on-site installations and necessary diagnostics, troubleshooting, service, and repair of complex instruments and systems.
- Performs routine and some non-routine technical repairs of all systems. This includes updates, retrofits, PMs, and product enhancements.
- Instructs customers in the proper operation, maintenance, and troubleshooting of Werfen instruments and systems.
- Is responsible for complying with all appropriate regulatory bodies (FDA, ISO, and Health Canada) mandated policies, procedures, work instructions, and records.
- Serves as a company liaison with customers.
- Responsible for routine interaction with sales counterparts with respect to customer situations, updates, and lead generation.
- Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services.
- Other duties and responsibilities as assigned by the Area Service Manager.
Skills & Capabilities:
- Approachability; Command Skills; Listening; Presentation Skills; Functional/Technical Skills.
Qualifications
Min Knowledge & Experience required for the position:
- Associates Degree in Electronics, Biomedical Engineering, Medical Technology, or related industry.
- Must possess some organizational skills, the ability to multi-task, work under pressure, and exercise good judgment.
- Ability to communicate effectively with customers, peers, and management through oral and written presentations/reports.
- Must have some basic MS Office Skills (Word, Excel, and PowerPoint) including the ability to manipulate data and build presentations.
- Travel is required.
Travel Requirements
- Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings, and/or support to customers outside primary or assigned territory.
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Werfenlife SA.