Support Engineer II, Selling Partner Experience, Selling Partner Experience

Support Engineer II, Selling Partner Experience

Org Details:
The Selling Partner Experience team in Hyderabad (SPEx Hyd) supports key business and tech initiatives of the Selling Partner Services org. Our team works with product leaders on (a) ensuring the accuracy of Fees charged to Selling Partners, (b) identifying and mitigating financial risk based on fee transactions, (c) supporting robust Seller qualification mechanisms, (d) lowering contacts at SPS and improving Selling Partner experience, (e) launching new product categories in different stores across the world for both 1P and 3P businesses. Our team consists of program managers leading strategic initiatives and a tech team that supports org-wide automation requirements and drives business-critical projects related to Listing Quality.

Team Details:
The SPEx Tech team consists of engineers, analysts, and quality ninjas, aiming to develop scalable solutions to marquee listing projects like improving the efficiency of category launches and supporting the wider SPEx team with the automation of manual processes. We are looking to grow our team to include additional support engineers, quality assurance engineers, and developers who will roll up their sleeves and drive our projects. If you’re looking to work on ambiguous and large-scale problem statements and have a passion for learning about new and/or interrelated Amazon tools and their impact on our Customers and Selling Partners, this is the right team for you.

Job Responsibilities:
You will be part of a team responsible for all aspects of the Selling Partner experience - from the visual interface to the back-end services. Our systems need to meet remarkably high standards of quality, performance, and reliability, operating around the clock on a massive scale. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running, and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High-impact production issues often require coordination between multiple Development, Operations, and IT Support groups, allowing you to experience a breadth of impact with various groups.

Primary responsibilities include troubleshooting, diagnosing, and fixing static route issues, developing monitoring solutions, performing software maintenance and configuration, implementing fixes for internally developed code (Perl, Ruby, C/C++, JAVA), performing minor SQL queries, and updating, tracking, and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current tools, automation of support processes, and documentation of our systems.

The ideal candidate must be detail-oriented, have superior verbal and written communication skills, strong organizational skills, be able to juggle multiple tasks at once, work independently, and maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

BASIC QUALIFICATIONS

- 2+ years of software development or technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems

PREFERRED QUALIFICATIONS

- Experience with AWS, networks, and operating systems

Posted: September 20, 2024

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.