Service Operations Engineer

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and i s an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify.
H2 Performance Consulting (H2) is seeking a Service Operations Engineer. The Service Operations Engineer will be embedded within the operational community, responsible for the modernization and sustainment of enterprise services and systems supporting PEO Digital.
The Service Operations Engineer responsibilities will include:

• ?Support Service Design and Service Delivery planning and development using SAFe AGILE Methodologies.
• Develop and provide guidance for best-practices for Service Lifecycle Management, as aligned to ITSM best practices.
• Review technical data and specifications, such as design specifications, design changes, operating manuals, standard operating procedures (SOPs) or test packages for IT systems and develop improvement recommendations.
• Serve as a technical SME and liaison between acquisition and operational environments.
• Support architecture and engineering gap analysis.
• Provide critical review of architecture and engineering related documentation.
• Monitor service provider activities and contract compliance.
• Coordinate with internal and external program stakeholder organizations, to include facilitating and/or leading stakeholder meetings.
• Provide general documentation support, to include efficient knowledge management responsibilities and preparation of quality deliverables.
• Potential Travel - CONUS 10-15%.

Qualifications and Education Requirements:

• Active Secret Clearance Required, TS/SCI Clearance Preferred.
• Education: Bachelor's Degree in Information Technology, Engineering or a related field or equivalent experience with a Navy or Department of Defense (DoD) or 7 years relevant experience.
• Minimum 3 years' relevant experience.
• Required Certifications: SEC+, ITIL 4.
• Recommended Certifications: Azure Fundamentals (AZ-900).
• The candidate should have good communication skills and the ability to work in a fast-paced, agile development environment with minimal supervision.
• Detailed-oriented, self-driven, able to work well within a team that supports a fluid, dynamic environment.
• You are a supportive and flexible team member open to leveraging new technologies, tools, and processes.
• Ability to think independently with minimal oversight, as well as demonstrate exceptional written and oral communications skills.
• Familiar with the SAFe Agile Framework.
• Familiar with Enterprise Cloud Solutions.
• Must be proficient in M365 capabilities.

Candidates may submit their resume to the career section of our company website at . All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.