Field Service Engineer

TRC is looking to fill a Field Service Engineer position. This is a full-time permanent position that requires 75% of travel (3 weeks per month) to locations across North America.

Responsibilities:

• Utilize professional knowledge and experience to maintain the Company's safety standards in accordance with OSHA and state regulations when working on equipment. while working with vitality and discipline
• Provide on-site installation, validation and commissioning of machinery/mold as well as diagnosing and repairing existing machinery/mold in the field, in accordance with the Company standards and in line with professional judgment. Pursue customer satisfaction
• Develop and maintain good customer relations in the performance of duties, while maintaining a professional presence, delivery, and demeanor when communicating with customer.
• Utilize all available resources to ensure effective customer service while developing an organized approach to solving machine/mold problems, including without limitation, reference materials, manuals, drawings, procedures and support from other service team members to solve problems.
• Troubleshoot and provide telephone support to customers, as deemed necessary.
• Provide instructions to plant maintenance and management staff in the safe operation and maintenance of equipment.
• Assist in activities such as, molding trials, sampling, shipping preparation for machines/molds/ancillary equipment.
• Establish relationships with various departments in order to obtain answers and provide solutions to problems encountered in the field. Individual must strive for continuous improvement.
• Provide regular, complete, clear and organized service and expenses reports. Based on the requirements in the field, create and maintain record keeping systems and understand your responsibility of maintaining working hours report.
• Complies with the company's policies and procedures.

Qualifications:

• Bachelor's Degree in either Mechatronics, Electrical and Mechanical Engineering
• At least 2-3 years of preferred experience as a Field Service Technician
• Must have experience with Bekum, Aoki, or Husky machinery.
• Must be willing to travel 3 weeks out of month.
• Must be willing to use their own credit cards, but will get reimbursed.
• Must possess and maintain a valid unrestricted Driver's License.
• Mys possess excellent customer service and problem solving skills.