AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
This person will partner with sales, delivery, and solution engineering peers to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The role also may require demonstration and prototyping of platform capabilities and in select cases identify the specific requirements needed to develop innovative application prototypes. The Senior ServiceNow Solutions Engineer will also provide solutions and enablement to the technical salesforce and provide prospective customers with product and solution advice during pre-sales discussions.
Responsibilities
- Drive innovative business solutions and digital transformation with our customers.
- Consult with customers and prospects to understand their needs and pain-points and evangelize the business value of the ServiceNow platform.
- Architect solutions on the ServiceNow platform both independently and collaboratively.
- Demonstrate live to customers and prospects the ServiceNow platform highlighting its features and functionality.
- Conduct business process and/or technical workshops that may include enablement sessions.
- Interact with the ServiceNow community as a thought leader on solutioning on the ServiceNow platform.
- Interface with customers, sales, and delivery teams to translate business challenges into requirements and deliverables.
- Thrive in a fast-paced growing company.
- Develop documentation, pricing, and statements of work for customers.
- Learn other technologies from a high level that may integrate with ServiceNow to produce a holistic outcome.
- Obtain and maintain pre-sales ServiceNow certifications for the different product lines available.
Qualifications
- Minimum of 3 years experience as a solution/sales engineer or a consultant for a software company.
- Strong functional knowledge of the ServiceNow platform across multiple modules.
- ITIL Foundations v3 or higher certification and/or working knowledge of ITIL concepts.
- Working knowledge of Agile/Scrum methodology.
- Passion for problem-solving to solution selling.
- Knowledge of web development or mobile app development, business modeling, database concepts, and project management - preferably using Agile Development Methodologies.
- Exceptional oral, written, and presentation skills, with the ability to organize and present technical material in an easily understood manner.
- Deep insight on technical architectures, IT products, and product positioning.
- ServiceNow certifications and accreditations are strongly desired.
- Experience on other SaaS platforms such as Tanium, Atlassian, Big Panda, Splunk, Data Dog, Logic Monitor, etc. a plus.
- Understanding of JavaScript, HTML, and libraries/frameworks such as AngularJS, jQuery, Prototype, and Bootstrap fundamentals a plus.
- Experience with monitoring solutions, endpoint collection, IoT, machine learning, and other emerging technologies a plus.
- Understanding of web services (e.g., SOAP, REST, WSDL, XML) a plus.
- College degree (or equivalent experience) in the fields of Software Engineering, Computer Sciences, or related discipline.
The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross-department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits here for additional details.