Help Desk: IT Support Engineer III

You'll be pivotal in maintaining and troubleshooting essential computer systems. You will collaborate with various police units to address their technology needs and assist in the deployment of new tech solutions.

Key Responsibilities

1. Provide first-level support for hardware and software related to Public Safety systems.
2. Troubleshoot, maintain, and upgrade computer systems and peripherals.
3. Act as a help desk contact for application issues.
4. Document and manage the life cycle of computer hardware, ensuring thorough record-keeping.
5. Collaborate with vendors and other city departments to implement solutions.
6. Maintain security protocols for user accounts and access permissions.
7. Identify and report technology-related security concerns.

For immediate consideration send your resume to