Customer Engineer, Commerce Media

The Customer Engineering (CE) team at Moloco partners with the Business Development (BD) and Product/Engineering teams to be the trusted technical advisors for Moloco’s clients. You will help the retail media platform owners to successfully build an in-house advertisement business for clients using the Moloco Commerce Media (“MCM”), a machine learning-powered AdTech solution.

Within the MCM org, the Customer Engineering team (CE) is responsible for driving the successful adoption of Moloco Commerce Media, serving as GTM champions and technical experts. The CE team will drive the successful adoption of our products by advising clients on the best technical implementation and delivering training, architecture design consultations, and best practices. The CE team identifies gaps in the product, develops technical solutions, and communicates feature requests to product, engineering, and other cross-functional partners to shape product direction.

The Opportunity:

• Be the trusted technical advisor for clients by offering guidance on platform integration, optimization, and troubleshooting.
• Understand clients' business objectives and challenges to provide tailored technical solutions and recommendations.
• Collaborate with BD teams to support pre-sales activities, including product demonstrations, technical consultations, and solution design.
• Lead technical implementation projects, including platform setup, configuration, and customization, to meet clients' requirements and deadlines.
• Conduct training sessions and workshops to educate clients on best practices, new features, and industry trends.
• Proactively identify opportunities for process improvement, feature enhancements, and product innovation based on client feedback and market insights.
• Stay abreast of industry developments, emerging technologies, and competitive landscape to maintain a deep understanding of the AdTech ecosystem.

How Do I Know if the Role is Right For Me?

• 5+ years of professional experience within cloud, software, or machine learning domain areas like software engineering, systems engineering, machine learning, cloud infrastructure architecture, networking, security, data and analytics.
• 3+ years in technical field roles—like Solutions Architect, Customer Solutions Engineer, or Professional Services Consultant—in the retail or AdTech industry.
• 2+ years of hands-on implementation, architecture design, or consulting experience in the application or cloud infrastructure.
• Strong technical and problem-solving skills, the ability to understand and troubleshoot systems and application flows, dive deep into complex problems & find their root cause.
• Experience in a technical role within the AdTech industry, preferably with hands-on experience in ad-serving platforms, programmatic advertising, or related technologies.
• Comfortable communicating technical concepts to both technical and non-technical audiences.
• Demonstrated experience in autonomously identifying goals and effectively delivering the goals along with the cross-functional internal and external stakeholders.

Moloco Thrive: Benefits and Well-Being:

We take care of you and create the conditions for you to do the best work of your career. Through a lens of Inclusion, we offer innovative benefits which empower our employees to take care of themselves and their families so they can do the best work of their lives. For an overview of our global benefits, click here.

Moloco Values:

• Lead with Humility: Everyone’s voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success.
• Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible.
• Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.
• Go Further Together: We’re one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail.

Equal Opportunity:

Moloco is an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression and gender identity, sexual orientation, marital status, ancestry, physical or mental disability, military and veteran status, or any other characteristic protected by law.