Information Technology Support Engineer

We are seeking a skilled and experienced IT Engineer to join our dynamic team. The ideal candidate will have a strong background in Linux web application support, experience with dialer systems, and a solid foundation in helpdesk Level 1-2 support. A willingness to learn and adapt is essential. The candidate must also be able to balance multiple tasks while prioritizing support as the main focus.

Responsibilities:

• Administer and maintain Linux and Windows server environments.
• Support Pharmacists using the MedWatchers' proprietary web application (Care Management Application).
• Baseline, configure, troubleshoot, and optimize servers, desktops, and network infrastructure, including Windows 10 and Windows 11 environments.
• Manage and monitor services to ensure proper function and performance.
• Implement and maintain secure network protocols and technologies, such as SSL/TLS, VPNs, and firewalls.
• Collaborate with development teams to ensure seamless deployment and operation of website applications.
• Monitor network performance, identify bottlenecks, and implement optimizations to enhance efficiency and reliability.
• Troubleshoot and resolve complex network and server issues in a timely manner.
• Participate in the design and implementation of network and server infrastructure projects.
• Stay up-to-date with the latest industry trends, technologies, and best practices related to network and server administration.
• Assist and follow different procedures and policies related to various compliance standards, including HITRUST, HIPAA, and others.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Minimum of 5 years of experience in IT administration, with a focus on Linux and dialer systems (e.g., Five9, NICE, Genesys).
• Experience with helpdesk Level 1-2 support, demonstrating strong customer service skills.
• Strong knowledge of Linux server operating systems, including installation, configuration, and troubleshooting.
• Familiarity with Windows environments, specifically Windows 10 and Windows 11.
• Expertise in IP networking concepts, including TCP/IP and network security.
• Familiarity with monitoring and analysis tools.
• Knowledge of network security best practices and experience with VPNs, firewalls, and intrusion detection/prevention systems.
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Ability to balance multiple tasks while prioritizing support as the main focus.
• Willingness to learn new technologies and expand skill sets.
• Experience with automation is a plus.

Preferred Qualifications:

• Professional certifications, such as Linux+, Linux Foundation Certs, or RHCE.
• Experience with virtualization technologies.
• Knowledge of scripting languages, such as Bash, Python, or Perl.
• Familiarity with AWS or Azure cloud platforms.

We offer a competitive salary, comprehensive benefits package, student loan repayment assistance, 401(k) contribution matching, and opportunities for growth and professional development. If you are passionate about IT and have a strong desire to contribute to the success of our organization, we encourage you to apply.

Job Type: Full-time

Pay: $85,000.00 - $102,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• On call

Ability to Relocate:

• San Diego, CA 92130: Relocate before starting work (Required)

Work Location: Onsite in San Diego, CA 92130