Cloud DevOps Support Engineer

Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services
Position: Cloud DevOps Support Engineer
Location: Atlanta, GA /Dallas, TX
Duration: 6 Months
Job Type: Contract
Work Type: Hybrid
Overview:

• We are seeking a highly skilled Cloud Engineer and help us manage and enhance our cloud infrastructure and services.

Responsibilities:

• Oversee and optimize AWS and Azure cloud infrastructure and services to ensure peak performance, reliability, and cost efficiency.
• Continuously monitor system performance, proactively identifying areas for improvement, possibility of issues and implementing solutions.
• Partner with development teams and product teams to address cloud-related issues, providing technical support and guidance.
• Assist in establishing cloud security protocols, managing access controls, and addressing network-level requirements and concerns.
• Administer internal DNS records (Active Directory and Route53), ensuring timely updates based on user requests and operational needs.
• Ensure the stability and availability of cloud platforms through regular monitoring and proactive incident management.
• Quickly troubleshoot and resolve cloud-related incidents, serving as a key point of contact for escalations.
• Own cloud platform issues, collaborating with AWS Enterprise Support to secure resolutions, root cause analyses, and permanent fixes.
• Stay informed on the latest cloud technologies and industry trends to drive innovation and improvement.
• Provide support to application teams, ensuring adherence to cloud compliance standards and best practices.
• Deliver real-time support during critical client events, such as new product introductions, ensuring seamless operations.
• Participate in a rotational on-call support schedule, addressing urgent issues as they arise.
• Manage primary support for container technologies, including Kubernetes, facilitating deployment and management processes.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience as a Lead Cloud Engineer, managing large-scale production environments in AWS and Azure.
• In-depth knowledge of AWS and Azure services, along with best practices for cloud architecture and deployment
• Understanding of Google Cloud Platform and its services, with the ability to integrate them as needed.
• Strong grasp of networking concepts, cloud security principles, and DNS management.
• Proficient in both Linux and Windows operating systems.
• Experience in managing production Kubernetes clusters is a significant plus.
• Excellent verbal and written communication skills, with the ability to articulate technical concepts clearly to cross-functional teams.
• Strong individual contributor as well as a team player, who thrives in collaborative environments, demonstrating ownership and accountability for tasks.
• Familiarity with automation tools and a mindset geared towards process improvement will be advantageous
• Exceptional troubleshooting and problem-solving skills, with a strong analytical approach.
• A customer-focused approach to problem resolution, ensuring that solutions meet user needs and enhance satisfaction.
• Certifications on public cloud (eg:- AWS Certified Solutions Architect, Azure Administrator) will be advantageous

Must Have Skills:

• Cloud Support: 8+ Years
• Cloud security principles, and DNS management: 5+ Years
• Cloud Monitoring Tools 8+ Years

Good To Have:

• Managing production Kubernetes clusters: 5+ Years

TekWissen® Group is an equal opportunity employer supporting workforce diversity.