Production Reliability Engineer - Zelle

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.
Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
Overall Purpose
This position is responsible for stability, performance, and growth of key business platforms. Partnering with Development closely and new functionality with a focus on application performance and stability.
Essential Functions

• Document, manage and support code deployments into upper environments, and performing the appropriate functional, regression, performance, and other assisted testing requirements; once validated, create Kanban stories to support staff for off-hour deployments within approved change windows
• Participate and contribute to Agile meetings (grooming, sprint reviews, standups etc.) and support work to complete the company's objectives while maintaining EWS control standards
• Review and help clarify, update, and manage Business Review Documents (BRD), Production Readiness Checklists (PRC) or Non-Functional Requirements are appropriately completed and made available to team members to review
• Identify application performance challenges from monitoring, customer feedback, or team member feedback and suggest technical solutions to product or ART teams to increase performance and remove customer friction
• Create, update, organize, share information and documentation focused on applications, services, infrastructures, business requirements, testing, and other processes and/or procedures.
• Partner with all integrated applications and teams in Identifying, clarifying, collaborating, and executing infrastructure upgrades and vulnerability remediation
• Responsible for second and third level business functional and systems support including coaching support engineers on code deployment to Production environments
• Provide training and mentorship to Production Reliability Engineers, and Production Control Analysts
• Working closely with Product Owners, Architecture, Security, Engineering, and other teams to collaborate and agree upon requirements, priorities, etc.
• Provide input and guidance to platform projects to ensure reliability, scalability, current functionality, capacity, and application performance Service Level Agreements (SLA's) are met
• Provide or automate reports and status updates for timely delivery required for projects, leaders, and others.
• Identify areas where efficiencies and/or automation could improve processes, reduce, or eliminate manual processes, reduce risk, and provide a better user experience. Working with others to architect the solution, create the epics or stories required, prioritize, test, implement and measure the improvements.
• Prioritize, managing and keeping current tasks, stories, and assignments within team Kanban board
• Managing and replacing certificates as required
• Assist in, triage, manage, and support incidents tickets and their corresponding Service Level Agreements
• Assist in creation, standardization and use of external communications to notify customers with timely notice of upcoming maintenance activities or application impacts
• Support the company commitment to risk management and protecting our integrity and confidentiality of systems and data.

Minimum Qualifications

• Minimum of 5 or more years of related experience
• Education and/or experience typically obtained through completion of a bachelor's degree in Computer Science, Business, or related field.
• Demonstrated experience in development, project management, and requirements gathering for systems performance and reliability.
• Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) disciplines, practices, and procedures
• Knowledge and/or experience in financial institution operations related to assigned platform capabilities.
• Ability to analyze problems and review multiple alternate solutions including analysis of advantages and disadvantages and make decisions.
• Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
• Advanced knowledge of platform architecture systems and requirements.
• Ability to manage multiple priorities
• Strong attention to detail and accuracy.
• Effective verbal and written communications skills.
• Background and drug screen.

Preferred Qualifications

• Recent experience with Application Support
• Experience with Oracle, SQL, Java, and/or Linux
• Experience with F5, IBM MQ, AWS, Splunk and/or AppDyamics is helpful
• Amazon Cloud certification

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.
#LI-HG1
#Dice
Physical Requirements
Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
The pay scale for this position in:
Phoenix, AZ in USD per year is: $90,000 - $110,000.
This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.
Additionally, candidates are eligible for a discretionary bonus, and benefits.
Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!
Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.