Senior Exchange Engineer

About BinaryITech
Making a career choice is amongst the most critical choices one can make, and it’s important for the choice to be calculated with factors such as a company’s run of success since its inception and more. But, when you come across a company that has reputation proven with nothing but an illustrious run of success since the day it began, you don’t need to think of anything else. That’s precisely what some of our employees and prospective employees think when they came across BinaryITech.

Job Description:
This position installs, configures, and maintains computing infrastructure, operating systems, and middleware products on all computer platforms, including mainframes, workstations, and servers - including web servers - in support of 24-hour-per-day, seven-day-per-week business processes.

Job Duties & Responsibilities:

1. Senior Exchange Engineer will evaluate, implement, and modify operating system software parameters and product solutions for optimum performance
2. Identifies integration and other interface requirements for all supported products and platforms
3. Serve as a technical escalation point for technicians and customers
4. Troubleshoots hardware, system, and application issues
5. As a Senior Exchange Engineer, you will perform and create queries using Exchange O365 PowerShell/MS Graph API/Scripting/Reporting knowledge; Produce reports using above technologies
6. Mail migrations from other mail platforms to an O365 Tenant
7. Exchange Account Administration/troubleshooting
8. Troubleshoot/resolve escalated Help Desk issues relating to O365 - Outlook Desktop/Mobile Client, Mailbox, Licensing, Mac, and User account issues
9. Performs other job-related duties as assigned

1. High School diploma/GED; Bachelor's degree or equivalent experience preferred
2. 4+ years of experience
3. Knowledgeable on other Microsoft Tools such as Power BI/Power Automate tools helpful
4. Project Management skills; Design, document and implement solutions; Prepare and present to Management
5. Excellent customer service skills
6. ServiceNow ticket management
7. Must be able to support all protocols available for Exchange Online
8. Must be fluent in supporting Exchange Online Protection mail routing/infrastructure in a Hybrid environment
9. Able to dynamically change from one project to another while maintaining priorities
10. Able to work within a team environment
11. Able to work independently
12. Able to pick up new technologies for implementation