About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, enabling clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com.
We are actively seeking a Sr. Support Engineer, Hyperion techno/functional HFM Essbase. This is a remote position and can be based anywhere in the U.S.
Position Summary
The role of the Sr. Support Engineer, Hyperion techno/functional HFM Essbase is to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple EBS modules for our global clients who use both r11i and R12 environments. The role of the Sr. Support Engineer requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.
Essential Duties & Responsibilities
- Solve complex customer issues using methodical troubleshooting based on expert knowledge of Hyperion applications functionality and technology.
- Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience.
- Provide remote-based Techno-functional support for multiple Hyperion modules.
- Support client customizations, sharing implementation and best practices advice.
- Able to troubleshoot and debug Hyperion code.
- Develop application break fixes for critical product defects.
- Create scripts to identify, analyze and correct data issues.
- Manage one or more key assigned accounts as a technical/functional advisor.
- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
- Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.
- Collaborate with team members in a virtual team environment to extend field experience to different client situations.
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
Education
- Bachelor’s degree in computer science or related field or equivalent experience.
Location
- Remote - Ideal candidates will be located in the U.S. eastern or central time zone.
Experience
- 10+ years relevant Oracle Hyperion experience.
- 5+ years direct support of Hyperion end-users in a corporate environment.
- Relevant Hyperion systems experience in areas such as Hyperion Planning, Essbase, Hyperion Financial Reports, and Financial Data Quality Management Enterprise Edition (FDMEE).
- Knowledge of maintenance/patching mechanics and Hyperion/Essbase architecture.
- Demonstrable history solving complex technical issues.
- Hands-on development experience with Hyperion applications, web forms, task lists, MaxL scripts, calc scripts, calc manager rules, loading dimensions and data, security configuration, SmartView and automation scripts.
- Resolution of complex issues (e.g. performance issues, UI errors, and errors in system logs) by reviewing high-level design of Hyperion application build including metadata, data integrations (FDMEE, ODI), and script files (i.e. Essbase Calc Scripts, Planning Business Rules).
- Proficient in reading Hyperion system logs and able to trace back to product functional setup where the issue originated from. Based on the functional setup, able to test and isolate where in the setup is causing the error. Ultimately, able to provide permanent or alternate solution for the client through updates on the application front-end build (i.e. application artifacts, metadata) or back-end build on the database structure.
Skills
- Superb troubleshooting skills and tenacity in problem-solving.
- Passionate focus on customer support and the ability to build long-term, successful working relationships with clients.
- Strong knowledge of key application functionality, tables and relationships.
- Deep knowledge of Oracle Hyperion customization/extension methodologies.
- Excellent development skills using Oracle Hyperion toolset.
- Excellent interpersonal, presentation and communication skills – verbal & written.
- Attention to detail and the ability to learn quickly.
- Extreme focus on Client satisfaction.
- Ability to work calmly and professionally in high-pressure situations.
- The ability to work remotely from a home-based office in a virtual environment.
Desired Qualifications
- A consulting background, while not mandatory, would be useful.
- Experience with global implementations.
Why Rimini Street?
Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring. Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. Compensation is based on role, location, and level of applicable experience.