Desktop Engineer

Job Title- Desktop Engineer
Location - Redlands CA -Onsite day 1
Duration - 6+ months
Job Description:
• Address user tickets regarding hardware, software and networking.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Help create technical documentation and manuals.
Requirements and skills
• 5+ years' work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• 5+ years Hands-on experience with Windows/Linux/Mac OS environments.
• Working knowledge of office automation products and computer peripherals, like printers and scanners.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.
• BSc in Computer Science or relevant field.