Network Support Engineer

Key Areas of Responsibility

• Manage client network infrastructure consisting of firewalls, layer 2 and layer 3 switches, VPN appliances, VMware & Hyper-V networking, wireless controllers & APs, and other associated network infrastructure.
• Resolve incident and problem tickets in a timely manner according to predefined SLAs and record all time logs in real time, all of the time.
• Install and configure switching, wireless, and other associated network devices both onsite at client sites and remotely from the Taunton, MA office.
• Manage network access control, network segmentation and security, and 802.1x.
• Conducting network performance tests, integrity tests, and perform root cause analysis; generate reports.
• Microsoft systems administration and help desk backup assistance, as needed.
• Review and remediate tickets generated from security tools, services, and systems such as the SIEM, EDR, MDR services.
• Develop and maintain complete technical documentation.
• Interact with business partners providing network engineering support.
• Ability to execute multiple projects, meeting hard deadlines.
• Mentor junior engineers and technicians.
• Attend trainings and obtain several expert-level certifications annually.
• Participation in the on-call rotation as both a rotating regular engineer but also a recurring escalation point is a requirement.
• Other duties as assigned.

• Minimum Qualifications 5+ years of firewall, L2/L3 switching, and wireless management.
• 3+ years of Aruba switching, Aruba wireless, FortiGate & SonicWall firewall experience.
• 1+ year of Cisco Meraki, Ubiquiti, and Sophos networking experience.
• 2+ years of Windows Server administration experience.
• Wireshark troubleshooting experience.
• Must have strong interpersonal communication and team-based skills.
• Must have strong documentation skills.
• Must have exceptional oral and written communication skills.
• Ability to consistently follow policies and procedures.