Desktop Support Engineer – (Santa Clara) – California, United States of America

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems (Windows 7/8 and 10)
• Performing Hardware Software Installation (understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes

• Good knowledge of Infrastructure support
• Strong analytical and problem-solving capabilities
• Well-organized and highly detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth Knowledge of

• Microsoft Office applications
• PC Laptop hardware
• PC Laptop peripherals, including printers

Basic Knowledge of

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

What Next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to .