Job Responsibilities:
1.Responsible for the maintenance of the Customer Experience Center, including demo product usage, equipment maintenance, cutting samples management, safety management etc. to achieve the optimized usage of demo machines and improve customer experience. Provide the best pre-sale support to the sales team.
2.Conduct sampling cutting or testing cutting by the demo equipments based on customer requirements or demo purposes, to support sales team to achieve the sales orders.
3.Design and implement customer training programs. Conduct customer training by the demo units to assure customers' usage of HSG equipments. The training encompasses product function introductions, operational demonstrations, troubleshooting, etc. Utilize diverse training methods to cater to various customer needs, regularly follow up on customer usage, address inquiries, and provide technical support and solutions.
4.Compile product user manuals, operation guides, training materials, etc., ensuring the accuracy and completeness of information. Update product technical documentation to reflect product updates and improvements.
5.Maintain close communication with customers for produt applications, providing efficient feedbacks and suggestions on products to product management team and R&D team.
6.Collaborate closely with R&D, products, and sales departments to ensure seamless integration between sampling, training, and customer requirements.
Job Requirements:
1.Bachelor's degree or above, with majors in Mechanical Engineering, Electronic Engineering, Automation, or related fields preferred.
2.Minimum 3 years' experience in operating laser cutting equipment, either from the customers who are using the laser cutting equipment or from the laser cutting manufacturers.
3.Proficient in using product sampling tools and equipment, possessing the ability to quickly learn and adapt to new technologies. Excellent communication skills and training techniques, capable of conveying product information clearly and accurately.
4.Skilled in using office software and possess the ability to write technical documentation.