Site Reliability Engineering Manager

About Aerospike
At Aerospike, we dream big. Our focus is helping companies tackle seemingly insurmountable problems and doing what’s never been done before. That is why we developed the world's leading real-time data platform that powers mission-critical applications at the world's most innovative, category-disrupting companies. Aerospike companies have deployed extreme-scale real-time applications to fight fraud, dramatically increase shopping cart size, enable global digital payments, and deliver hyper-personalized user experiences to tens of millions of customers.
Customers like Airtel, Experian, Nielsen, PayPal, Snap, Verizon Media, and Wayfair rely on Aerospike as the data foundation for the future to help them act in the microsecond moments that matter.
Headquartered in Mountain View, California, Aerospike has a global presence with offices in London, Bangalore, and Tel Aviv.

Job Summary - Site Reliability Engineering Manager
As the Manager of a regional Site Reliability Engineering (SRE) team for Aerospike Cloud, you will be responsible for ensuring the uptime, reliability, and availability of Aerospike deployments, infrastructure, and services across multiple cloud product offerings within the Aerospike Cloud platform.
This is a hands-on leadership role where you will act as a key escalation point for both internal and external stakeholders in your region, ensuring service quality and operational excellence.
You will be accountable for maintaining high standards of performance and reliability while driving continuous improvements.

Key Responsibilities
● Team Building and Management: Recruit, onboard, and develop top talent, fostering a collaborative and inclusive team culture focused on innovation, continuous learning, and excellence. Manage a regional SRE team in collaboration with other regional SRE Managers.
● Technical Leadership: Provide technical guidance, mentorship, and oversight to a team of site reliability engineers, ensuring the delivery of high-quality, scalable, and reliable solutions. Lead by example in hands-on development reviews and code reviews, ensuring adherence to best practices, coding standards, and quality assurance processes.
● Cross-Functional Collaboration: Work closely with Aerospike Cloud Engineering teams, Product Management, Product Support, and other teams to ensure seamless integration and delivery of end-to-end solutions. Coordinate with Account Management and Professional Services to ensure successful onboarding of new cloud customers and maintenance activities for existing ones.
● Operational Expertise: Be an Aerospike expert and understand all supported cloud deployment patterns for the distributed database, failure scenarios, and remediation plans. Contribute to improvements to observability and automation systems to ensure the reliability, availability, and performance of our cloud infrastructure and to ensure that all critical business KPIs are met on behalf of the business and our customers. Understand the nuances of customer requirements such as infrastructural or security needs and ensure our operational practices support any requirements.
● On-Call Procedures: Ensure on-call procedures follow industry standard best practices, manage schedules and escalation policies in PagerDuty, and participate in the manager on-call duties. Drive incident retrospectives, root cause analyses, and on-call remediation activities.

Required Experience
● 5+ years providing 24x7 production support for cloud-based, business-critical systems, with demonstrated leadership in managing operations for enterprise-class organizations during challenging situations (e.g., service incidents, degradations, disaster recovery, etc.)
● 2+ years of experience in technical leadership or management roles
● Experience with at least one of the major public cloud providers: AWS, Google, Azure
● Experience with continuous integration/continuous deployment (CI/CD) pipelines.
● Experience with automation pipelines for cloud infrastructure and software using technologies such as Terraform, Packer, and Ansible.
● Experience supporting distributed, multitenant, auto-scalable backend services.
● Experience with NoSQL or relational databases, and database fundamentals, including data storage, data replication, data modeling, and data access patterns.
● Experience with maintaining distributed services on both virtual machines and containers (Docker) with orchestration (Kubernetes, EKS, GKE).
● Experience with documenting complex procedures and architectures, including diagramming.
● Experience with cryptographic fundamentals and best practices.
● Experience assessing security vulnerabilities in code and running systems.

Preferred Skills and Qualifications
● Linux administration and troubleshooting
● Administering operational infrastructure
● Scripting or build engineering, preferably with bash, Python, and Golang
● Command-line utilities such as grep, ssh, etc.
● Version control systems, preferably Git
● Secrets management systems, preferably cloud-native or Hashicorp Vault
● Vulnerability management systems, preferably Github Dependabot, Snyk, and Tenable
● Monitoring tools such as Grafana, Prometheus, Elasticsearch, Datadog
● JIRA for issue tracking
● Agile software methodologies such as SCRUM and Kanban
● Software development experience using Aerospike or similar distributed databases.

Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Join us at Aerospike and be part of a dynamic team that is shaping the future of data management. Salary Range for California Based Applicants: ($220,000 - $240,000) (actual compensation will be determined based on experience, location, and other factors permitted by law).

Apply for this job