Solutions Engineer, Wireless SMB – Mid Market – Minneapolis, MN

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Solutions Engineer, Wireless

The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer’s technical inquiries.

SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position.

Wireless Solutions Engineers (Wireless SE) also:

1. Understand and present T-Mobile wireless network and related key technologies
2. Maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, and key wireless devices
3. Maintain expert-level knowledge of wireless-related Value-Added Solutions
4. Facilitate wireless network coverage analysis
5. Discuss and assist with processing In-Building Coverage requests
6. Understand and present product roadmaps as needed
7. Understand and present network coverage/network build-out plans as needed
8. Assist with post-sale support/escalations as needed
9. High-level portfolio awareness of T-Mobile Global Wireline Solutions network, solutions, and technologies

Responsibilities

Pre-Sales Activities:

1. Aligns to support an SMB sales team in-market
2. Participate in customer meetings, primarily face to face.
3. Facilitate coverage analysis and review with customers.
4. Discuss and assist with processing In-Building coverage requests.
5. Uncover opportunities and recommend solutions
6. Understanding nuances and drivers
7. Design and architect services and solutions
8. Close technical hurdles
9. Prepare and present technical customer presentations
10. Present product roadmaps
11. Present network build-out plans.
12. Demonstrate wireless devices and solutions to customers.
13. Provide RFP technical input
14. Strategize with Sales team to improve Regional/National sales
15. Participate in account reviews with customers
16. Own customer technical relationships
17. Supports customer pilots.
18. Supports complex customer opportunities in sophisticated customer segments such as Enterprise and Public Sector.
19. Provides Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.)

Technical Focus:

1. Maintaining technical knowledge by attending training in assigned areas
2. Maintaining adequate level of industry expertise
3. Pursue industry certification appropriate to role
4. T-Mobile wireless network and related key technologies
5. Wireless handsets, mobile hotspots, tablets, and key wireless devices
6. Wireless-related Value-Added Solutions
7. High-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies

Post-Sales Activities:

1. Ensure a positive customer experience
2. Assist with high-level support and troubleshooting
3. Open tickets and engage appropriate support resources
4. Train Sales on technical topics, product updates, Tech Talks
5. Customer Trainings
6. Product/Network/Marketing road-show webinars
7. Provides Training and Mentoring to Associate SEs as required.
8. Also responsible for other Duties/Projects as assigned by business management as needed.

Qualifications

1. High School Diploma/GED
2. Bachelors Degree STEM area of study strongly preferred.
3. 4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment.
4. Experience supporting Enterprise and Public Sector accounts.
5. Technical Leadership
6. Project Management
7. Excellent oral and written communications; strong interpersonal skills.
8. Sales Experience with Sales Methodologies.
9. Proficiency with business application software.
10. Ability to provide strategic direction in a leadership role.
11. Ability to create and deliver technical presentations.
12. Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.)
13. Travel up to 25%
14. Manufacturer certifications – Cradlepoint, Cisco – Preferred

Minimum Qualifications

1. At least 18 years of age
2. Legally authorized to work in the United States
3. High School Diploma or GED

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays – which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don’t stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.