IT Engineer

About Kandji

Kandji is the Apple Device Management and Security Platform. Kandji empowers companies to manage and secure Apple devices in the enterprise and at scale. By centrally securing and managing Mac, iPhone, iPad, and Apple TV devices, IT and InfoSec teams can save countless hours of manual, repetitive work with features like one-click compliance templates and more than 150 pre-built automations, apps, and workflows.

Backed by world-class investors such as General Catalyst, Tiger Global, Greycroft, B Capital Group, Okta Ventures, the Spruce House Partnership, and First Round Capital, Kandji has raised over $200M in capital to date.

Trusted by industry leaders, Kandji’s rapidly growing customer base includes companies like Ramp, Notion, Netskope, Noom, Turo, Groupon, VoxMedia, and more.

Recognized for its award-winning products, Kandji was recently named the #1 fastest-growing app in Okta’s 2023 Businesses at Work Report and a G2 Best Software 2023 Award Winner for Fastest Growing Products.

The Opportunity

We are seeking a driven, people-oriented IT Engineer to join our growing organization in Coral Gables, Miami, to provide high quality and detail-oriented IT support in a fast paced start up environment. This role will work onsite in our Coral Gables office, reporting to the Team Lead, IT and Security.

IT TEAM VALUES

CUSTOMER FIRST: Thoughtful in the approach, creation, and delivery of IT systems to end users.

COMMUNICATION: Conveying information and ideas to individuals and groups in a focused and compelling way that delivers clear messages and ensures understanding.

RADICAL CANDOR AND COLLABORATION: We are humble, transparent, and on a lifelong journey to be better humans together. We express strong opinions with kindness and proactively seek feedback. We listen, we share, we encourage, and we trust. We are quick to admit when we’re wrong and even faster to help one another win.

CONTINUOUS IMPROVEMENT: Originating action to improve existing conditions and processes, identifying improvement opportunities, generating ideas, and implementing solutions. As well as actively improving your own technical skills and performance.

• Provide high quality and detail oriented IT support in a fast paced startup environment.
• Create documentation to assist in servicing internal customers or documenting internal processes.
• Work collaboratively with a team of IT and security professionals, supporting and mentoring each other as necessary.
• Troubleshoot Apple hardware, software, and SaaS issues, triaging the problems to the appropriate teams (i.e. hardware replacement, application access).
• Act as a front line security at Kandji, “If you see something, say something.”
• Lead the deployment and administration of Okta integrations, Kandji MDM, internal networks, and other critical IT systems.
• Share responsibility of device lifecycle management of Kandji managed devices.
• Provide support and guidance in user lifecycle management.
• Join in on the deployment of new tools, systems, and product features.
• Participate in on-call and rotating shifts to provide general IT support to the global team as needed.

• 3 - 6 years of experience in a corporate IT environment with increased responsibility over time.
• Excellent critical thinking and troubleshooting skills.
• Mac Administration experience.
• Deep subject-matter-expertise (SME) in one of the following areas: Network administration, SaaS administration, and device management, or IAM management.
• Advanced administration experience with some of the following tech tools: Okta, Slack, Atlassian, Google Workspace, Kandji, Zoom, and Cisco Meraki.
• Strong written and oral skills and an understanding that processes must be written down for the wider audience.
• Ability to take ownership of an initiative and solve problems with limited direction.
• A desire to build a world-class IT organization and set the standard for the NEW modern IT.

• Scripting or programming experience with Bash, AppleScript, Python, or Terraform.
• Experience with workflow orchestration tools such as Okta Workflows.
• Knowledge or experience working with Agile principles.
• Experience with Jira software and/or JSM.
• Experience in a fast paced startup software company.
• Network concept knowledge and troubleshooting experience.
• Okta/IDP Administration.

Benefits & Perks

• Competitive salary

• 100% individual and dependent medical + dental + vision coverage

• 401(k) with a 4% company match

• 20 days PTO

• 14 paid holidays per year

• 10 health and wellness days per year

• Kandji Wellness Week off July 1 - July 5, 2024

• Equity for full-time employees

• 12 weeks of paid leave for new parents

• Paid Family and Medical Leave

• Modern Health - Mental Health Benefits - Individual and Dependents

• Monthly utilities stipend

• Free onsite fitness center

• Free parking

• Lunch 4 days/week

• Exciting opportunities for career growth

• An outstanding, inclusive culture

We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.

At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.