Site Reliability Engineer, Infrastructure and Assurance Services - USDS

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
The Infra SRE-Infrastructure-Assurance team extends TikTok infrastructure's operability, observability, visibility, and automation. We aim to provide holistic insights and solutions to TikTok infrastructure with minimal manual interventions. We're young and fast-growing. Our team values transparency, collaboration, hard-work and innovations. We believe in planning and long-term strategies rather than short-term gains. Join us in solving large-scale complex issues in a hyper-growth team; Embracing challenges with a fearless curious mind.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:
- Perform SRE duties and operations on supported services in production, including but not limited to: on-call rotations, maintenance, change management, monitoring, incident response, capacity planning, disaster recovery.
- Maximize system uptime, availability and stability, to ensure functional and performance SLAs.
- Contribute to existing documentations and build effective documentations such as operational runbooks, SOPs, SLA/SLO.
- Initiate and lead scripting/tooling/automation to streamline processes and minimize human resource.
- Work cross functionally and regionally with SRE/Dev/QA/PM teams to handle incidents and improve processes.
- Manage and prioritize tasks/projects for high productivity and precise deliveries.
Qualifications
Minimum Qualifications:
-Bachelor's degree in Computer Science, a related field, or equivalent practical experience.
-demonstrated experience in software development with one or more programming languages.
-experience in Linux Operating Systems, Networking, Database concepts, Monitoring, Shell scripting.
-Superb analytical ability, problem solving and critical thinking skills.
-Excellent communicator, team-player, self-starter and fast learner.
Preferred Qualifications:
-Master's degree in Computer Science, Engineering or a related field.
-Proficient in any of the following languages: Python, GoLang, C++.
-Expertise in any of the following: SRE philosophy, AIOPS, APM, Disaster Recovery.
-Expertise in any of these tech stacks: Kubernetes, ElasticSearch, ClickHouse, Message Queue, OpenTSDB, Service Mesh.
Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.