Summary
Our client is a leading IT Solutions Company located in Riverside, CA (and nearby cities in the Inland Empire) and they are in need of a IT Support Engineer / Level III Technician , who is proficient in networking . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
- Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
- Deploying and managing Windows Servers and Active Directory.
- Designing Local Area Networks.
- Implementing and monitoring network security.
- Optimizing and maintaining network software and hardware.
- Building and deploying file servers and cloud computing solutions.
- Configuring and deploying VOIP solutions.
- Performing network infrastructure troubleshooting.
- Manage Microsoft Exchange Server.
- Telephone solutions.
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding.
Qualifications & Requirements
- Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory.
- Three years of experience in a client-facing environment such as sales engineering.
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
- Possesses strong organizational and time-management skills.
- Experience writing proposals for and implementation of technical solutions to fulfill business needs.
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
- Strong understanding of technology and business productivity systems.
- Experience with RMM (remote monitoring and management).
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
- Sales training experience is a plus.
- MUST have worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
- CompTIA Net+ and/or CompTIA Security+.
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert).
- CCNA or CCIE-Cisco certifications a real plus.
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
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