Engineer III, CICS Systems Programmer

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Engineer III, CICS Systems Programmer at our Tysons, Virginia location. The primary purpose of this job is to provide daily operational and design support for the PenFed Mainframe environment that spans both infrastructure and applications which provides the core channel support for both the membership and business units. The engineers provide a high level of technical support for critical components of the mainframe including both hardware and software technologies. They also provide mentorship to engineers needing additional training and assistance in completing their tasks.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Provide technical support for enterprise systems. Troubleshoot, repair and recover from basic hardware or software failures in accordance with standard operating procedures.
• Maintain the highest levels of systems and infrastructure availability.
• Interact with senior engineers to identify areas of improvement for operational efficiency.
• Work closely with technical and non-technical personnel within and across PenFed departments and vendors.
• Comply with Incident Management and Change Management procedures and reporting practices.
• Participate in on-call 24x7 support as needed in the event of system outage or failure.
• Implement systems in a phased approach of requirements analysis, system design review, installation, integration, and testing.
• Lead the development of product/project requirements and success criteria through collaboration with internal and external customers. Leverage these criteria and integrate business and technical knowledge when designing and developing solutions to deliver optimal, elegant solutions that meet functional and non-functional requirements while delivering the best value and user experience.
• Provide escalation support to troubleshoot and maintain production infrastructure and to resolve production issues and outages.
• Maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of infrastructure solutions.
• Perform routine operational tasks, verifying the integrity and availability of all hardware, resources, systems, and key processes. Review system and application logs, and verify completion of scheduled jobs.
• Perform systems related maintenance such as systems rebooting, patching, backups, snapshots, health monitoring, hardware/software asset management, software distribution and systems decommissioning.
• Install, configure, test and maintain systems, application software and infrastructure tools.
• Serve as a key team member using existing technical knowledge and have the skills to perform specific projects independently.
• Accountable for managing all assigned tasks and projects.
• Participate in the planning and design of an enterprise Business Continuity Plan and Disaster Recovery Plan.
• Maintain up-to-date detailed knowledge of the IT industry as it relates to the technologies identified as primary responsibilities including awareness of new or revised solutions and improved processes.
• Develop and maintain up-to-date baselines for the secure configuration and operations of all in-place systems.
• Assists junior and subordinate staff in researching technical problems and complex designs in order to develop staff capabilities.
• May be called upon to escort vendors to perform service in Ashburn, VA Datacenter.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor’s Degree in related field is required.
• In lieu of a degree, combination of education and a minimum of ten (10) years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions.
• Strong understanding of Network, Compute, Storage, Cloud and End-User technologies.
• Strong understanding of System design and integration with a thorough familiarity with multi-tiered application architecture and public, private, and hybrid cloud technologies.
• Strong interpersonal, problem solving and multi-tasking skills desired.
• Must be able to present system designs for user approval at formal reviews.
• Strong problem solving and analytic skills.
• Strong communication, documentation, and time management skills.
• Thorough knowledge of:
• CICS internals and structure
• Problem determination and debugging skills including but not limited to CICS dumps and traces
• Defining and maintaining CICS resources in WLM
• TCP/IP in relation to CICS (e.g., Port Sharing)
• CICSPLEX concepts and planning
• Managing CICSPLEX resources such as workload balancing and real-time analysis
• Defining CICSPLEX components such as CAS and CMAS
• Configuring and defining a CICSPlex
• Defining CICSPlex topology.
• Managing CICS regions under CICSPlex
• Describing the security facilities provided by CPSM
• Working knowledge of setting up CICSPLEX/CPSM in a multimember Sysplex environment
• CICS Performance Analyzer & reporting
• Monitoring tools such as MainView, IBM(Omegamon), CA, TMON and able to collect and analyze performance data for potential bottleneck in order to ensure data integrity and to minimize the occurrence of errors
• Working knowledge of C/PROF and CM (Configuration Manager) is a plus.
• Must be fully capable of:
• Collecting historical data for trend analysis and reporting
• Supporting new and existing applications (a mixture of in-house and those supplied by 3rd party vendors) during all stages of the development life cycle
• Establishing and meeting SLA(service level agreements) for CICS transactions in order to insure system performance, redundancy, and fault tolerance.
• Ability to work closely with the Application team to ensure they meet SLA's requirements for both the Legacy and the Web-enabled ones.
• Ability to ensure documentation of all related operational processes and procedures are regularly updated.
• Must have strong communication skills, both verbal and written.
• This position requires 24 hours support as needed.
• Strong interpersonal, problem solving and multi-tasking skills desired.
• Must be capable to provide solutions to identified systems issues.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call is required.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

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