IT Systems Engineer III

The Port of San Diego is looking for an individual with significant experience managing, configuring and troubleshooting on-premises technologies such as Active Directory, Windows Servers, virtualization Hypervisor, SAN and NAS storage systems as well as cloud services such as compute, storage and networks. This individual will be expected to lead technical discussion and coordinate changes with business partners. This individual will also have an opportunity to work backup solutions, firewalls, web application firewalls and other security solutions. Experience in these additional areas is preferred but not required.

GENERAL PURPOSE

Under general direction, implements and maintains all of the hardware, software, networks, facilities etc. that are required to deliver, monitor, control and support all of the enterprise applications and/or hardware platforms/appliances utilized to provide Information Technology (IT) services for the San Diego Unified Port District (District).

The term "Technology Domain(s)" is utilized to refer to the various IT Systems or operational competencies/skill areas that may comprise the primary duties performed by an incumbent in this classification. A listing of these competencies may be found under the Other Duties section of this class specification.

DISTINGUISHING CHARACTERISTICS

IT Systems Engineer III is the journey-level class in the professional Systems Engineer class series and is intended for individuals who possess considerable prior experience supporting complex IT systems, Systems operations and maintenance across multiple Technology Domains. An incumbent is expected to be assigned primary responsibility for systems across multiple Technology Domains of considerable complexity requiring particularized skills, sensitivity and involve significant risk and consequences for the District's operations.

IT Systems Engineer III will gather requirements, define specifications, and participate in procurement efforts and drafting of contract task/work authorizations for items within their assigned Technology Domains. Incumbents may routinely represent the Business Information and Technology Services department on District implementation projects or committees.

Overall assignments will vary in difficulty and be conducted under general direction, examples include evaluate effectiveness and risk of IT processes, recommend changes in IT procedures to meet customer needs, and evaluate and/or research hardware and/or software solutions and provide feedback to project team or higher-level staff.

MINIMUM REQUIREMENTS

Education, Training and Experience:
Graduation from a four-year college or university with a major in computer science, management information systems, information technology management or a closely related field; and three years of progressively responsible experience installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple Technology Domains in an environment similar in size and complexity to that of the District, or; Graduation from a two-year college or university with a certificate in computer science, management information systems, information technology management; industry certification; and five years of progressively responsible experience installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple Technology Domains in an environment similar in size and complexity to that of the District.

Time served as a District Intern counts towards the years of experience.

Licenses; Certificates; Special Requirements:
A current, valid California Class C driver's license at time of appointment and maintained at all times thereafter in order to operate a vehicle on District business.

This position may be subject to a pre-employment background check. The District will conduct a California Department of Justice/FBI fingerprint and criminal history check; felony convictions may be disqualifying. Misdemeanor convictions may be disqualifying depending on type, number, severity, and how recently they occurred. Criminal arrests and convictions during employment may result in termination or limitation in job duties if no reasonable accommodation can be made.

OTHER DUTIES

1. Follows safe work practices and procedures and ensures safety procedures are observed in a variety of working environments including heavy marine/industrial facilities.
2. Operation, towing and deployment of specialized equipment found with in District's Mission Critical Technology Domains.
3. On an assigned rotational basis, provides after-hours on-call support for 24x7 mission critical systems.

KNOWLEDGE OF:

1. Oral and written communication tools and techniques.
2. Customer support and personal service.
3. Technical writing and documentation practices and District policies, procedures and applicable laws.
4. Vision, mission and goals of the District.
5. Mathematic principles relative to assigned area in IT and/or telecommunications.
6. Capabilities and applications of network equipment including routers, switches, servers, and related hardware.
7. IT principles, methods and practices in assigned specialty areas.
8. Software distribution and configuration management tools and mechanisms.
9. Organizations operation environment, topology, and protocols.
10. Local area and wide area networking principles and concepts.
11. Back-up and recovery techniques.
12. Performance monitoring methods.
13. Basic internet server maintenance techniques.
14. Installation and configuration procedures.
15. Internet clients, such as browsers and streaming video.
16. System administration methods and procedures.
17. Operating systems installation and configuration procedures.
18. Technology design.
19. Technology design techniques.
20. Structured analysis principles.

ABILITY TO:

1. Prepare meaningful, accurate and concise reports.
2. Stay abreast of current technologies in area of IT assigned, and define problems, collect data, establish facts and draw valid conclusions.
3. Provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues.
4. Communicate clearly and effectively orally and in writing.
5. Work collaboratively and effectively as a team technical lead or member.
6. Establish and maintain effective customer-focused working relationships with managers, customers, vendors, consultants and others encountered in the course of work.
7. Perform installation, troubleshooting, critical thinking, operation monitoring, judgment and decision making, complex problem solving.
8. Conduct systems analysis, systems evaluations, and operation analysis.
9. Identify and specify business requirements.
10. Use data recovery tools and techniques.

EQUAL EMPLOYMENT OPPORTUNITY

The District firmly believes in, and is committed to, the principles and practices of equal employment opportunity and nondiscrimination. It is the policy of the District to recruit, hire, train, and promote persons in all job classifications without regard to age (40 and above), ancestry, color, disability (mental or physical), gender (including identity, appearance, or behavior, whether or not that identity, appearance, or behavior is different from that traditionally associated with the person's sex at birth), marital status, medical condition, military status, national origin, pregnancy, race, religion, sexual orientation, genetic information, or veteran status.