Microsoft Exchange Engineer

The Swift Group is looking for a highly experienced MS Exchange Systems Engineer to join our team. The ideal candidate will have a minimum of 11 years of experience in engineering and technical support for mission-critical Windows-based environments. The successful candidate will be an expert in Microsoft Exchange Server 2016 or 2019, with a strong background in system architecture, troubleshooting, and project management.This position is located in Herndon, VA.

Key Responsibilities:

1. Architecture Design & Implementation: Assist in designing and implementing the organization's technology architecture, including hardware and software infrastructure.
2. Exchange Server Expertise: Apply advanced knowledge of Exchange Server 2016 or 2019, including Database Availability Groups, to support and manage the Exchange platform.
3. System Evaluation & Roadmap Creation: Evaluate the current Exchange environment, develop platform roadmaps, analyze system performance, and recommend corrective and preemptive actions.
4. Solution Design & Improvement: Conceptualize, design, and implement solutions to address reported problems. Continuously improve the quality of service provided by the email infrastructure.
5. Problem Resolution: Deliver timely and high-quality solutions to customer problems and requests, focusing on root cause analysis, prevention, and knowledge transfer.
6. Migration Support: Assist with analyzing and migrating to new Exchange server environments.
7. Application Troubleshooting: Investigate issues with applications, servers, and storage, and report the status of issues, corrective actions, and resolutions to management.
8. Customer & Team Collaboration: Partner with Premier Technical Account Managers to manage hot-sites effectively, including documented action plans and daily status updates. Participate in triage meetings to share knowledge and resolve customer issues efficiently.

Required Skills:

1. 11 years of experience in a relevant engineering role.
2. Extensive experience with Exchange Server 2016 or 2019, including implementation and troubleshooting of Database Availability Groups.
3. Proficient in troubleshooting Exchange Server and Windows Server performance issues involving Outlook 2016 or 2019.
4. Ability to work independently with minimal management supervision.
5. Skilled in managing challenging technical issues, setting customer expectations, devising action plans, and communicating effectively.
6. Strong understanding of mail routing and Windows infrastructure.
7. BA/BS Degree or five additional years’ experience in lieu of a degree.
8. US Citizenship and an active TS/SCI with Polygraph security clearance required.

Preferred Education, Experience, & Skills:

1. Experience with architecture, design, disaster recovery, and troubleshooting.
2. Knowledge of Security Development Operations on iterative development projects.
3. Familiarity with a variety of communication technologies and solution architectures.
4. Experience with ServiceNow or similar ticketing systems.
5. Familiarity with XACTA, GreenLight systems, and Tier 3 & 4 support.
6. Experience with Agile Development methodologies.
7. Experience with modern software languages (e.g., Java, C++, C#, Python, Perl) or the ability to automate through PowerShell scripting.

The Swift Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.