Customer Relationship Management Developer

Job Title: CRM Engineer

Location: Hybrid, Vienna, VA

Duration: 6++ months with high possibility of extensions

Description:

Significant experience in services-oriented architecture

Advanced skill in system-to-system integrations via internal and vendor APIs

Advanced knowledge of CRM solutions and strategies, including development

Advanced understanding of the range of and experience with built-in capabilities and options available in Microsoft Dynamics and the ability to make recommendations on how to best leverage those capabilities and options when formulating CRM solutions

Experience in developing case management through CRM solutions

Experience with Microsoft Dataverse

Understanding of Model Driven Apps and Canvas Apps

Knowledge of application integration with Power Apps

Knowledge of Power Automate

Knowledge of configuration management

Advanced skill in XML and JSON Data Structures

Experience working in Agile methodology

Familiarity with native mobile applications, responsive web applications and internal Customer Service Representative facing applications interfacing with cloud native microservices is a plus

Ability to write SQL queries

Problem solving skill - Work well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc.

Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization

Ability to excel in a fast-paced environment with aggressive timelines that require managing multiple priorities concurrently

Experience in leading a direct or matrixed team is a plus

Strong Communication Skills