Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? We're seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. Our Infrastructure Operations team is looking for a Network Operations Engineer II. This position will be responsible for day-to-day delivery of communications infrastructure spanning data, video, and voice. This position will provide time-proven technical and collaborative skills in the delivery and maintenance of communications infrastructure and services. Additionally, the Network Operations Engineer will propose the development and creation of new processes and procedures associated with configuration changes, operational sustainment, and monitoring.
Position Responsibilities:
- Manage network infrastructure at BU campuses and satellite locations.
- Complete service requests and respond to incidents within the defined SLAs.
- Help ensure the highest level of network performance, including reliability, scalability, affordability, and security.
- Ensure documentation is complete, updated, and archived as necessary.
- Work closely with Service Desk and other internal departments.
Required Skills:
- BA/BS in Engineering, Computer Science, or equivalent experience.
- Advanced knowledge of (3-5 years of experience with):
- Routing & switching technology
- BGP, OSPF, TACACS, RADIUS, DNS, DHCP, IPv6, Load balancers, Firewalls
- Cisco Wired, Wireless, Datacenter Technologies, VoIP, CLI, F5, Palo Alto, VMware, Linux, MSOS
- Zenoss, Rancid, Cacti, MRTG, ServiceNow
- Network troubleshooting
- ITIL
- Strong technical, analytical, organizational, & collaborative skills; ability to work under pressure and manage concurrent challenges effectively
- CCNA or equivalent experience
- Participate in 7x24 on-call support rotation.
Benefits:
- Generous time off including a paid intersession break and 13 paid holidays.
- University-funded retirement plan with full vesting after 2 years of eligible service.
- Competitive tuition assistance program for yourself and family members.
- Discounted MBTA pass and additional options to assist employees in their daily commute.
- Wellness programs and classes at little or no cost.
- Access to discounts or free admission to various city art/cultural institutes around Boston.
If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
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