Company:
Daxko
Location: Birmingham
Closing Date: 18/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Company Description
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
Job Description
Join our team as a Technical Services Engineer, where you'll tackle daily inbound cases, diagnose issues, and resolve or escalate as needed. As the key communicator between Customer Success, Professional Services, Development, and TechOps, you'll ensure smooth coordination during system-wide incidents. Reporting to the Technical Services Team Lead, you'll play a crucial role in keeping everything running smoothly and efficiently.
Qualifications
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:
Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
Monthly Internet Stipend
401(k) matching
New-Parent Paid Leave
1-month paid sabbatical every 5 years
Casual work environments
Remote work
All your information will be kept confidential according to EEO guidelines.
#LI-Remote
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
Job Description
Join our team as a Technical Services Engineer, where you'll tackle daily inbound cases, diagnose issues, and resolve or escalate as needed. As the key communicator between Customer Success, Professional Services, Development, and TechOps, you'll ensure smooth coordination during system-wide incidents. Reporting to the Technical Services Team Lead, you'll play a crucial role in keeping everything running smoothly and efficiently.
Qualifications
- Strong interpersonal and cross-functional communication skills
- Strong computer and multi-tasking skills
- Strong analytical and problem-solving skills
- Ability to work independently and take initiative
- Excellent time management skills with a proven ability to meet deadlines
- Ability to maintain professionalism and act with integrity
- Support All Daxko software offerings and integrated third party tools
- Work the daily inbound cases from Customer Service
- Act as the escalation point for Customer Success when identifying urgent action from other departments
- Test and escalate bug tickets to the appropriate development team via Jira
- Collaborate across teams regarding business and product needs of customers
- Participate in on-call rotation
- Ensure a speedy response time on cases and enlist help of other team members as needed
- Teach others how to use Daxko software offerings
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:
Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
Monthly Internet Stipend
401(k) matching
New-Parent Paid Leave
1-month paid sabbatical every 5 years
Casual work environments
Remote work
All your information will be kept confidential according to EEO guidelines.
#LI-Remote
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