Advanced Application Engineer

Driving Infinite Possibilities Within A Diversified, Global Organization

As an Advanced Application Engineer here at Honeywell, you will play a critical role in providing advanced technical support and expertise to our customers in Houston, TX. You will be responsible for understanding customer requirements, designing and implementing solutions, and ensuring the successful integration of our products into their operations. With your deep knowledge and experience in the field, you will be a trusted advisor to our customers, helping them optimize their processes and achieve their business goals. You will report directly to our Sr. Application Engineering Manager and you'll work out of our Houston, TX location on a hybrid work schedule.

In this role, you will impact the success of our customers by:

1. Collaborating with customers to understand their technical requirements and challenges
2. Designing and implementing customized solutions that meet customer needs
3. Providing technical support and troubleshooting assistance to customers
4. Conducting product demonstrations and training sessions for customers
5. Building strong relationships with customers and serving as their trusted technical advisor

The primary purpose of this position is to deliver remote support to our premium customers within the HPS Technical support organization, via remote tools and following alert/process monitoring commitments in our A360 contracts. Remote monitoring services are based on Predictive Analysis, Enabled Services, software. Collaborate closely with global colleagues to oversee the installation base and proactively address technical issues identified through our preventive services. Conduct thorough analysis of reactive incidents on-site, identifying root causes to prevent similar incidents in other global sites. Visit to customer locations may be required for Premium support services.

KEY RESPONSIBILITIES

1. Ability and experience to provide remote support to customers.
2. Ability to deliver remote support & services remotely and effectively.
3. Ability to execute Global Technical Assistance Center (GTAC) and other standard audit checklists.
4. Facilitate issue identification and analysis. Report out to regional stakeholders, work closely with the global team.
5. Proactively manage and respond to customer questions, issues.
6. Maintain strong case documentation and follow up with A360 Performance Managers to ensure that technical recommendations effectively resolve customer issues.
7. Support A360 Performance Managers to enable remote solutions at customer sites making sure the PSC value is consistently demonstrated with each deliverable.
8. Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the TPS-Experion-DCS product line.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

YOU MUST HAVE

1. Bachelor's degree from an accredited institution in a technical discipline such as engineering or computer science
2. 5+ years of experience in the system engineering, operations, or services support functions within the Industrial automation industry.
3. 5+ years in Experion PKS (Process Knowledge Systems)
4. Excellent problem-solving and analytical skills
5. Strong communication and interpersonal skills

WE VALUE

1. 5+years' experience with Honeywell process control systems.
2. Customer facing experience
3. Experience in the industry is preferred
4. Excellent interpersonal and verbal & written communication skills
5. Strong continuous improvement mindset, strong leadership impact
6. Good administration skills
7. Deliver premium services for all assigned customers.
8. Maintain proactive and timely communications, providing frequent and informative customer updates.
9. Individuals who proactively take action to complete tasks on consistent basis.
10. Individual should be Self-motivated.
11. Fluent in Spanish is an added advantage

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Process Solutions (HPS) is a strategic business group within Honeywell Connected Enterprise (HCE). HPS provides advanced automation and control solutions, software applications, and consulting services to customers in the oil and gas, refining, petrochemical, and other process industries. Our solutions help customers optimize their operations, improve safety, and maximize productivity. As an Advanced Application Engineer in HPS, you will be part of a dynamic team that is driving innovation and delivering cutting-edge solutions to our customers.

Additional Information

1. JOB ID: req467523
2. Category: Engineering
3. Location: 2101 CityWest Blvd,Houston,Texas,77042,United States
4. Exempt

Engineering (GLOBAL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.#J-18808-Ljbffr