UX Researcher-Global E-commerce

UX Researcher - Global E-commerce

Location: Seattle

Job Type: Regular

Department: Design - User Research

Job ID: A244255A

Responsibilities:

1. Work closely with cross-functional leads to deeply understand the needs of E-commerce consumers, merchants, and influencers in the North American market and other global markets.
2. Collaborate with stakeholders to identify the key research questions that will help shape the E-commerce product strategy in different markets.
3. Identify and create the best research methods based on the question, timeline, and resourcing.
4. Design and implement research, synthesize findings into practical and impactful insights to help stakeholders make decisions.
5. Measure and track how product changes affect user behaviors and attitudes over time across different markets, revealing the key reasons with solid data rationale.
6. Initiate foundational research and gather insights from relevant industries to help stakeholders explore possible solutions to challenging long-term product questions.

Qualifications:

1. Minimum 5 years of experience in UX research, preferably in the E-commerce/tech industry.
2. Bachelor's degree or above in Psychology, Statistics, Sociology, Marketing Research, Economics, International Trade, or other related fields.
3. Experience using both qualitative and quantitative research methods, such as usability studies (remote/in lab), focus groups, interviews, concept tests, diary studies, surveys, data analysis, A/B testing, etc.
4. Ability to work independently with limited supervision and take initiative to solve problems and learn new things; travel to Latin America for 2 to 3 weeks per quarter for business purposes.
5. Ability to manage multiple projects at the same time in a fast-paced environment.
6. Great written and spoken communication skills to influence product partners and major company decisions.
7. Ability to analyze large sample data with statistical tools, such as SQL, Python, R, SPSS.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach.

Compensation:

The base salary range for this position in the selected city is $90,000 - $210,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and location.

Benefits:

We offer 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents, and a Health Savings Account (HSA) with a company match, as well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans. In addition to Flexible Spending Account (FSA) Options like Health Care, Limited Purpose, and Dependent Care.

Our time off and leave plans include 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year, as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra, a 401K company match, gym, and cellphone service reimbursements.