Senior Product Manager (Payments/Fintech)

We have an exciting role within our Product team for a versatile and user-focused Senior Product Manager based in the United States or Canada. This role creates opportunities for our partners to monetize each transaction by offering embedded value added extensions that meet more of the needs of the merchants and end users. Your job is to perform discovery to prioritize which extensions matter most, and make these new services easily accessible via a best in class marketplace. You will work with a team spanning design, engineering, sales, account management, and high-level stakeholders to make strategic decisions about where we should invest and what will be delivered.

A great candidate will possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time with customers to understand their problems and finding innovative solutions for the broader market. You must also be the driving force behind the execution of that vision, working with product owners, development leaders and potentially also the user experience design resources who will translate your product vision into design and ultimately software.

You must be able to communicate with all areas of the company. You will work with product owners to define product release requirements. You will work with marketing to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. You will also serve as the internal and external evangelist for your product offering.

Key Responsibilities

1. Managing the entire product line life cycle from strategic planning to tactical activities.
2. Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
3. Translating ideas into business cases justifying the opportunity and ROI to get the rest of the org excited and supportive of the strategy. Lead with context.
4. Driving a solution set across development teams through market requirements, development build, and positioning.
5. Selecting buy vs. build for new marketplace extensions. Analyzing preferred vendor and managing vendor relationship.
6. Reviewing designs, wireframes, final UX and demos to ensure that market needs will be met and nothing is lost in any stage of design and delivery.
7. Developing and implementing a company-wide go-to-market plan, working with all departments to execute. Assist Product Marketing in creating product content – demonstration videos, product data sheets, presentations, etc. that will be used to position and sell new capabilities and products.
8. Prioritize capabilities and potential partner relationships for the product.
9. Work with Product Owners and User Experience as they take your requirements and write designs, deliver documentation, prioritize and schedule the functional work.
10. Drive best practices in roadmapping, market problem identification through story writing, product launch and product metric reviews to build a corporate culture of data driven decisions.
11. Proactively review product related processes for improvement in efficiency, communication and completeness.
12. Proactively provide training to sales, support, success and other stakeholder teams.
13. Stay up-to-date on the latest trends in the payments space.
14. Develop the voice of customer information through customer interviews, and monitor engagement and success of newly launched features.

Requirements

1. 5+ years of enterprise software product management experience, ideally in ecommerce or payment technologies.
2. Understanding of agile scrum methodologies, ideally from the inside having had a Product Owner, QA or Engineering role in the past.
3. Practical product experience across customer insights, product strategy and planning, execution, data driven outcomes, and leadership.
4. Proven track record of vendor selection and management as well as buy-build analysis.
5. Ability to break down market trends, customer & sales feedback and competitive intelligence into well defined, concise product strategy plans.
6. Excellent written and verbal communication skills with customers, business and technical team members across the organization.
7. Experience either integrating to or managing an application marketplace a strong plus.
8. Strong interpersonal skills and an effective communication style.
9. Ability to effectively communicate and work in a distributed environment with colleagues located in different geographical regions and across various levels of departments and organizations to facilitate meetings with a business and a technical audience.
10. A Bachelor's degree in business management, computer science, engineering, accounting, economics, finance or a related field preferred. MBA is a plus.
11. This position requires some travel to partner or prospect sites (under 10%).

We Offer

1. Annual salary of $125,000 - $145,000.
2. A remote first culture!
3. Flex PTO.
4. Health, Dental and Vision Insurance.
5. 13 Paid Holidays.
6. Company volunteer days.

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

What we do!

NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Please be aware that NMI does not operate a license for the sponsorship of those who are not already eligible to work within the US. Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to commence work in the US.

Attention job applicants: Please note that in compliance with the California Consumer Privacy Act (CCPA), and the General Data Protection Regulations (GDPR) any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. If you wish to withdraw you consent or enquire further on how your data is being used, please email

Salary Range, Depending On Experience

$125,000 — $145,000 USD