Company Description
Premier Healthcare Holdings Inc. (PHHI) specializes in connecting healthcare professionals with rewarding opportunities that align with their skills and passion. The company's mission is to ensure that healthcare facilities have access to top talent, enabling them to deliver exceptional care to their patients. PHHI is dedicated to uniting talent with care.
Role Description
This position will manage our Front-Office Applicant Tracking System (ATS) and associated technologies. You will be responsible for developing, implementing, and supporting our front-office system solutions to enhance our recruitment processes. You will work closely with stakeholders to understand their requirements and provide technical expertise to optimize our systems.
Duties/Responsibilities:
ATS Management:
o Administer and support the Front Office ATS, ensuring its optimal performance and availability.
o Analyze, design and oversee any and all enhancements, changes, projects and ensure seamless execution.
o Configure and customize ATS settings to meet organizational requirements and user needs.
o Perform regular system maintenance, updates, and troubleshooting to address issues promptly.
APIs and Integrations:
o Manage and support APIs and integrations between the ATS and other internal and external systems (e.g., CRM, HRIS, job boards).
o Collaborate with vendors and internal teams to implement and troubleshoot integrations.
o Ensure data integrity and seamless flow between systems, addressing integration issues as they arise.
Technical Support:
o Provide technical support and guidance to end-users regarding ATS functionality and troubleshooting.
o Develop and maintain documentation related to system configurations, integrations, and standard operating procedures.
o Analytics and Reporting:
o Analyze system performance and usage data to identify areas for improvement.
o Generate and review reports to ensure data accuracy and provide insights into system utilization and efficiency.
Project Management:
o Lead or participate in projects related to system upgrades, enhancements, or new technology implementations.
o Coordinate with cross-functional teams to ensure timely and successful project completion.
Compliance and Security:
o Ensure that the ATS and associated technologies comply with company policies, industry regulations, and security standards.
o Monitor and address potential security vulnerabilities and data privacy concerns.
Continuous Improvement:
o Stay current with industry trends and emerging technologies to recommend improvements and innovations.
o Implement best practices for system administration and integration.
Education and Experience:
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Administrator) are a plus.
- Experience: Minimum of 3-5 years of experience in systems administration, with a focus on Salesforce/ATS and related technologies. Experience within the staffing industry.
- Technical Skills:
- Sales Force experience, preferably Target Recruit, is a must
- Apex experience
- Experience with other languages such as Python a plus
- Strong understanding of APIs, web services, and integration technologies.
- Experience with data and database management.
- Analytical Skills:
- Exceptional problem-solving abilities and attention to detail.
- Ability to analyze complex technical issues and provide effective solutions.
- Communication:
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical stakeholders and provide clear documentation.
Additional Attributes:
- Customer-focused: Demonstrates a commitment to providing excellent service to end-users.
- Proactive: Takes initiative to identify and address potential issues before they impact operations; extreme sense of ownership and urgency.
- Team-oriented: Works effectively with cross-functional teams and contributes to a collaborative work environment.