Senior Software Development Engineer

Job Title:Senior Software Development EngineerAbout Trellix:Trellix is a global company redefining the future of cybersecurity and soulful work. The company’s comprehensive, open and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at .Role Overview:The Endpoint Sustaining Engineering team focuses on improving the customer experience by resolving criticalproduct issues in-field and improving overall product quality. We actively troubleshoot complex problems andprovide solutions to ensure customer success. We work closely with the Feature Engineering teams as well as theCustomer Support and Customer Escalations teams.JOB DESCRIPTIONThe Endpoint Sustaining Engineering team focuses on improving the customer experience by resolving criticalproduct issues in-field and improving overall product quality. We actively troubleshoot complex problems andprovide solutions to ensure customer success. We work closely with the Feature Engineering teams as well as theCustomer Support and Customer Escalations teams.Candidates who are curious and seek a fast paced, dynamic, collaborative environment will thrive as part of ourteam.What You Will Do:Triage and investigate customer problems escalated by support or other internal teamsUse a variety of Windows, macOS, and Linux tools to perform log and trace analysis, code leveldebugging, dump analysis, reverse engineering, and performance analysisDevelop and test features, maintenance, and hotfix releasesDocument details related to field issues for internal and external publicationConfigure and deploy test and reproduction environments using virtualized and cloud infrastructuresFocus on and contribute to the areas of performance, availability, scalability, reliability, and maintainabilityof the productParticipate in our ongoing process enhancements and software testing practicesQUALIFICATIONSRequirements:Strong experience working with customersExcellent troubleshooting and debugging skills for performance analysis, diagnostic data collection andanalysis, and crash dump analysis and native code debugging on Windows, macOS, and Linux.Programming experience with Java, Python, C+- Understanding of Windows architecture as well as key fundamentals and internals of macOS and LinuxAbility to quickly adapt to changing requirements, scope, and prioritiesExcellent interpersonal and teamwork skillsAdditional Qualifications:Fast and flexible learnerStrong written and oral communication skillsUnderstanding of network and cloud computingExperience with Trellix Endpoint products or the computer security industry is a plusCompany Benefits and Perks:We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.Retirement PlansMedical, Dental and Vision CoveragePaid Time OffPaid Parental LeaveSupport for Community InvolvementWe're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.