Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
You Are:
An IT professional providing Production Support for multiple infrastructure applications and systems, while driving continued IT Operations Management service improvements. Possess strong analytical ability in solving IT problems, working towards automation, and elimination of systems and or process bottlenecks. Ability to lead and coordinate timely issue resolution for critical applications in partnership with other technicians from database, web service, network, storage, OS system admin, application developer, and management teams. Leverage skillset with Java, UNIX OS, Perl and Python scripting, SQL query to aide in tools and process automation development. Provide services that include monitoring, documentation, change control, troubleshooting, and process improvement in support of tools operations.
Key Responsibilities:
- Develop, test, and deploy automated workflow in support of the IT business.
- Troubleshoot, resolve system issues. Implement changes, break-fix, and upgrades to production systems.
- Deliver technical documentation for all projects completed.
- Service customer work requests for supported tools.
- Perform root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages.
- Manage production changes, releases, and upgrades in a collaborative environment in accordance with lifecycle methodology and risk guidelines and data management.
- Support the 24x7 day-to-day maintenance of the infrastructure application systems in operation, including tasks related to identifying and troubleshooting application and data issues and issues resolution or escalation.
- Perform testing and shakeout procedures during/after active incidents or deployments during or after regular business hours.
- Monitor Production environments / scheduled jobs and identify improvement to monitoring.
Basic Qualifications:
- A minimum of 3 years of experience with Python.
- Bachelor's Degree.