Engineering Manager, Diagnostics & Repair Architecture

Engineering Manager, Diagnostics & Repair Architecture

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.

Description

As the Manager of Diagnostics and Repair Architecture team, you will lead a team responsible for developing innovative diagnostics and repair solutions that support field repair technicians and enhance the Apple customer ownership experience. Building and nurturing partnerships with cross-functional teams both within and outside of AppleCare is key to success in this role. The ideal candidate will be hands-on, disciplined, and driven to succeed in a challenging environment.

Minimum Qualifications

• 10 years in software development, with at least 6 years in a software organization management role.
• Deep understanding of computer hardware and software architecture.
• Proven track record of driving technical innovation.
• Effective collaboration with cross-functional teams to understand requirements and identify design and engineering impacts.
• Demonstrated ability to hire, grow, and mentor strong teams.
• A solution-oriented work ethic with a high degree of flexibility in supporting multiple projects with a range of complexity and priority.
• Excellent communication skills, with the ability to articulate complex technical concepts to cross-functional teams and leaders.
• Strong critical thinking and problem-solving skills.
• Exceptional interpersonal skills and adeptness at fostering positive team dynamics.
• Strong time management and organizational skills, with the ability to prioritize tasks effectively.
• Self-motivated with a collaborative spirit to build strong relationships with other engineering teams and follow up on technical issues.
• BS/MS degree in Computer Science, Software Engineering, Computer Engineering or related fields of study with 10 years of overall experience in the industry.

Preferred Qualifications

• Experience with manufacturing or repair operations flows.
• Ability to dive deep technically and understand the nuances of Apple products and systems.
• Experience with large-scale systems design, hardware diagnostics, and performance tuning.
• Experience with machine learning platforms and data science workflows.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.