DescriptionAmazon Web Services (AWS) is currently hiring for an Engineering Technician to support our data centers. The Engineering Technician will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations.The Data Center Engineering Technician will be responsible for ensuring the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. The Data Center Engineering Technician will continue to maintain high reliability and performance while keeping operating costs in facilities at a minimum.Engineering Technicians are Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot, Data Center Operation’s Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, as well as three phase electrical systems such as: switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesResponsibilities:Supervise contractors who perform servicing or preventive maintenancePerform limited maintenance tasks to include: filter changes, battery system PMs, and Rack PDU & Rack ATS replacementsPerform root cause analysis for operational issuesTroubleshoot facility and rack level eventsEnsure all personnel on-site follow safety protocolsWork on-call and a rotating schedule as neededTake daily operational readings and provide metrics reporting to senior engineersPerform basic support concepts such as ticketing systems, root cause analysis, and task prioritizationPhysical Requirements:All physical requirements are expected with reasonable accommodationsWalk job sites in uneven terrainWork at heights and from laddersRegularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawRegularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or moreCarry objects weighing up to 49 pounds for short distancesWork shifts longer than eight hours in durationRespond to off hour emergency callsMaintain balance and perform construction tasks while on a ladderCoordinate body movements when using tools or equipmentA day in the lifeDay in the Life of an EOT· Tasked with driving innovation while reducing operational costs in the facilities.· Drive projects with moderate complexity.· Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).· Perform rack installs, rack decommissioning, operational readings and facility management.· Provide key performance indicators to senior engineers.· Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.· Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.· Ensure all safety procedures are adhered to while performing work.· Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems.· Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.· Maintain data center critical infrastructure equipment ensuring 99.999% uptime of the world's largest cloud computing portfolio.· Role may support more than one location/site.· Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder· Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds· Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Basic QualificationsBachelor’s Degree or Technical (Military/ Trade School) Degree in Electrical Engineering, Mechanical Engineering or relevant discipline2+ years of electrical, mechanical or data center experience2+ years experience with Microsoft Excel, Word, and OutlookPreferred Qualifications4+ years of Data Center Engineering ExperienceAssociates or Bachelors in applicable engineering field or mechanical or electrical tradesFundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cablingMeets/exceeds Amazon’s leadership principles requirements for this roleMeets/exceeds Amazon’s functional/technical depth and complexityAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68,300/year in our lowest geographic market up to $152,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
