Software Development Engineer, Amazon Connect (AWS)

Software Development Engineer, Amazon Connect (AWS)

Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience.

We are looking for passionate, talented, and experienced Software Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.

As a software developer on our team, you’ll own code end-to-end from design to development, and work closely with senior technical leaders within the team and across AWS. You’ll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data, and more.

What is in it for you?

1. Team culture: You'll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal.
2. Impact: Work on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact on their functions and interactions.
3. Gratification: You will know you are directly responsible for solving real customer problems.
4. Critical and Fast: This is a strategic new business for AWS, and we are moving fast, really fast.
5. Ownership: You will quickly become responsible for key components of the service, and drive what and how to build them.
6. Learn & Grow: If you want to learn and grow with challenges of designing and building large-scale fault-tolerant systems – this is an opportunity of a lifetime.
7. Innovate: We learn from our customers and invent every day on their behalf.
8. Make history: AWS is the leader in a current industry-wide revolution, specifically at Amazon Connect, we are changing the way customers think about contact centers.
9. Have fun: Surround yourself with a highly talented pool of engineers that like to solve complex problems, but also work in a fun and autonomous environment.

Learn more about Amazon Connect here .

About Us

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Minimum Requirements:

• 3+ years of non-internship professional software development experience.
• 2+ years of non-internship design or architecture experience (design patterns, reliability, and scaling).
• Experience programming with at least one software programming language.
• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience.
• Bachelor's degree in computer science or equivalent.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

This position will remain posted until filled. Applicants should apply via our internal or external career site.