Senior IAM Engineer - Diverse Lynx - Atlanta,...

Job title: Senior IAM Engineer

Company: Diverse Lynx

Job description : Role: Senior IAM Engineer
Type: Contract
Contract Location: 1000 Parkwood, Atlanta, GA
Contract Duration: 11 months. The candidate must be willing to work rotational shifts and be available for on–call support.

Essential Responsibilities:

• Technical Support: Provide expert technical support, diagnosing and resolving issues related to identity and access management systems promptly.
• Root Cause Analysis: Utilize your analytical skills to dig deep into logs, review code, and triage issue tickets to identify the root causes of problems.
• Reliability Enhancement: Lead efforts to improve application reliability, quality, and time–to–resolution for support tickets.
• Collaboration: Collaborate closely with the engineering team to find innovative resolutions for customer issues and ensure timely closure of issues and tickets.
• Feedback Mechanism: Act as a conduit between users and the engineering team, providing valuable field feedback to enhance IDAM services and contribute to improved release procedures.
• Specialist Knowledge: Leverage your specialist knowledge of IDAM applications to perform Standard Operating Procedures that address functional requests from customers.
• Integration: Assist in seamless application integrations with the IDAM system, ensuring a cohesive user experience.
• Ticket Management: Maintain an efficient ticketing system, keeping a comprehensive database of issues and resolutions up to date.
• Documentation: Create and update technical documents and standard operating procedures, ensuring clear and accessible information for internal teams and external clients.
• Issue Resolution: Identify and resolve technical issues swiftly, addressing customer–reported problems effectively.
• Maintenance Planning: Develop maintenance and upgrade schedules for the system, and communicate outage windows to customers when required.
• Ownership and Initiative: Take ownership of tasks and deliverables, working independently and using discretion to seek assistance when necessary.

Qualifications/Requirements:

• Educational Background: Bachelor's Degree in Computer Science or a STEM field (Science, Technology, Engineering, and Math), or equivalent. Master's degree or relevant certifications (e.g., CISSP, CISM, or CIAM) are advantageous.
• Professional Experience: A minimum of 5 years of experience as a software developer or support engineer with a hands–on approach. Experience in healthcare or a related industry is preferred.
• Communication Skills: Intermediate verbal and written communication skills in English are essential for effective collaboration with cross–functional teams and clients.
• Domain Knowledge: Strong knowledge of the Identity and Access Management domain, including expertise with identity solutions like WSO2, OKTA, or others.
• Authentication and Authorization Protocols: Experience with authentication and authorization protocols such as SAML, WS Federation, OAuth 2.0, and OpenID Connect 1.0 is critical.
• Cloud Platforms: Experience with AWS, Docker containers, and Kubernetes, with an understanding of how these technologies relate to IAM systems and cloud integrations.