Field Service Engineer

Company: Arc Boats Co.

Location: Los Angeles

Closing Date: 21/10/2024

Salary: £150 - £200 Per Annum

Hours: Full Time

Type: Permanent

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Job Requirements / Description

Our vision is to electrify all waterborne vessels, and we're starting with electric water sport boats.

Gas boats dominate today’s marine industry not because of great product offerings but because of a lack of better alternatives. Boaters have grown accustomed to vehicles that feel stuck in the 1980s: unreliable, expensive, loud, noxious, and a nightmare to own and operate. They’re also awful for the water and air they reside in.

By contrast, electric boats are superior in nearly every way: not only are they far more reliable and less costly to operate, but they’re also quieter, quicker, and cleaner, with no fumes or pollutants. However, they’ve been held back by both the technology and the talent to make them truly competitive with gas alternatives. That’s Arc’s opportunity.

Using modern, aerospace- and automotive-inspired techniques, we’re building our hulls, batteries, cooling systems, firmware, and software together to deliver the next generation of watercraft.

What we’re looking for

We’re looking for someone that is excited by our vision, eager for a challenge, and willing to learn on the job. We pride ourselves on transparency and operate in a lean, high-trust environment that encourages everyone to take ownership over their domain.

You will be a full-time member of our Field Service team and will work from our manufacturing facility in Los Angeles. Given that we’re a startup, you will be working in a fast-moving, dynamic environment that requires adaptability. That said, here are some responsibilities and qualifications we expect to stay relatively constant for this role.

Core responsibilities

Project managing field service trips and prioritizing service work scope between internal and customer vehicles
Organizing service personnel, parts, work instructions, and tooling
Developing robust service standards, processes, and other documentation required for safe and efficient service trips
Collaborating with mechanical, electrical, and production engineering teams to implement feedback for easing service trips and reducing service/recall risk
5+ years of project management, operations, or a related field
Strong project management and professional communication skills
Experience, or a passion for, boating and familiarity with the marine industry
A people-centric mindset to aid relationship building and service execution
A scrappy “get-things-done” approach to help execute on things that the company hasn’t tried before and learn on the fly
Willingness to get hands on investigating issues that appear post delivery
Ability to operate independently and make data-backed decisions on the go
Experience with powerboats on and off the water and ability to spend lots of time on them
Prior experience in a fast-paced manufacturing setting
Experience troubleshooting electromechanical systems, such as harnessing, coolant, and drivetrains
Clear written and verbal communication
Ability to articulate and defend data backed decisions

At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You’re always welcome to reach out even if you don’t meet many of these qualifications. Passion and aptitude make up for a lot.

What we value

We value these five things above all else:

Ownership over both your work and the company’s success
Empathy for colleagues and for customers
Humility in problem solving and collaboration
Pragmatism for navigating ambiguity quickly and sensibly
Inclusion of different backgrounds, opinions, cultures, etc.

Given that we work in a sometimes intense or stressful environment, it’s vital that our values align. We’d be happy to elaborate on any or all of these during the interview process.