Engineering & Operations Manager
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
We are seeking an Engineering & Operations (E&O) Manager to join us in one of our offices located in Charlotte or Raleigh, NC, St. Petersburg, FL or Cincinnati, OH . This individual will report to the account team’s Senior Director of Operations and will directly support an account-based Integrated Facility Management (IFM) team. The position will be responsible for defining and implementing engineering and technical operations processes for the facilities management team.
Essential Functions:
- Provide operational leadership setting the accounts technical direction through matrix management of operations team, including Sr Facility Managers, Facility Managers and Engineering responsible for operations and maintenance programs for all building/site types within JLL’s managed portfolio.
- Serve as Subject Matter Expert (SME) for engineering-related items and support IFM team as a trusted advisor.
- Work with key stakeholders, business, and key technical leaders to help align functional solutions and execute a plan for programs including data management, data governance, data quality, and strategy alignment, along with reporting and analytics.
- Proactively manage assigned projects/programs to ensure milestones are achieved as planned.
- Responsible for ensuring the IFM team delivers the highest quality preventive maintenance program for all MEP assets based on industry and JLL best practices while maintaining strict adherence to budget requirements.
- Develop and implement innovative programs, processes and projects that aim to reduce short and long term operating costs and increase productivity or longevity.
- Identify areas for process improvement and lead initiatives to enhance engineering workflows, productivity, and efficiency.
- Ensure compliance with portfolio wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client.
- Manage the account / client risk register tracking all asset, facility, and process risks to client operations and facility / asset reliability.
- Position requires limited domestic travel within the client account’s portfolio.
Required Knowledge, Skills and Abilities (KSA)
- Strong background in the Facility Management business and service delivery.
- Familiarity with critical system operations, standard operating procedures and industry standards with the management of MEP systems.
- Ability to effectively communicate engineering directives / initiatives over to an operations team.
- Managerial experience of direct and non-direct reports.
- Demonstrated ability to develop successful relationships with and influence customers, both internal and external.
- Excellent verbal/written communication and presentation skills.
- Drive for results and innovation.
- Experience in matrix management organization desirable.
Minimum Required Education & Experience:
- Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis.
- Minimum of 8 years industry experience either in the corporate environment, third party service provider or as a consultant.
Location:
On-site –Charlotte, NC, Cincinnati, OH, Raleigh, NC, St. Petersburg, FL
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